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What is Hatz AI?

Hatz AI provides Managed Service Providers (MSPs) with the tools to create an AI-as-a-service framework through customized large language models (LLMs). At the core of this advanced platform is an LLM operations engine called Mido, complemented by a multi-tenant management system that can be accessed through an MSP admin dashboard. By collaborating with Hatz, MSPs can effortlessly integrate AI into their offerings, allowing them to craft specific AI applications and workflows tailored to meet the unique needs of their clients, along with delivering organizationally managed AI assistants. Additionally, Hatz AI supports the development of an extensive record-keeping system for small businesses through bespoke LLMs and vector storage, all effectively managed by the Hatz AI infrastructure. Implementing our secure, organizationally managed AI chat assistant enables businesses to significantly lower operational expenses while enhancing employee efficiency substantially. Furthermore, the intuitive interface empowers MSPs to create custom applications and leverage pre-existing prompts for their clients, which can then be shared across various tenants, improving the overall user experience. This functionality not only optimizes processes but also elevates MSPs to a prominent position in the realm of AI-powered solutions, making them indispensable partners in digital transformation. Ultimately, Hatz AI stands as a transformative force for MSPs, driving innovation and efficiency in their service delivery.

What is HCL BigFix Service Management?

HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding. The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes. With integrated risk analysis and mitigation, HCL BigFix Service Management enables effective governance and operational control. Its purpose-built secure multi-tenancy supports shared and multi-cloud environments, providing comprehensive data isolation across tenants and operational layers. This flexibility makes it equally well suited for enterprises and MSPs.

Media

Media

Integrations Supported

Axis LMS
Dell APEX AIOps
HCL BigFix
HCL BigFix AEX
HCL IntelliOps Event Management
HCL MyXalytics
HCL iAutomate
HCL iObserve

Integrations Supported

Axis LMS
Dell APEX AIOps
HCL BigFix
HCL BigFix AEX
HCL IntelliOps Event Management
HCL MyXalytics
HCL iAutomate
HCL iObserve

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hatz AI

Company Location

United States

Company Website

www.hatz.ai/

Company Facts

Organization Name

HCLSoftware

Date Founded

2019

Company Location

United States

Company Website

www.hcl-software.com/bigfix/products/service-management

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Categories and Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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