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What is Helios ERP?

Helios emerges as the premier choice for the aerospace sector while also providing significant benefits to various mechanical industries, such as machining, bar turning, assembly, and turning-milling. This ERP solution adeptly tackles the hurdles encountered in aerospace, including order management, production oversight, electronic data interchange, and quality control, all with a focus on boosting production efficiency. Its features encompass development sheets, the approval of subcontractors and suppliers, and essential certifications, ensuring thorough traceability across both supply chain and manufacturing stages. The transition to a paperless documentation system not only removes the reliance on physical materials but also brings numerous advantages, such as reducing direct printing expenses, enhancing security, and improving workflow management. In a world that moves at lightning speed, the importance of leveraging effective and user-friendly tools cannot be overstated, as they provide rapid verification and analysis of crucial information. This empowers decision-makers to respond swiftly without the necessity for in-depth technical knowledge. Ultimately, embracing such intuitive systems can greatly optimize operational procedures and elevate productivity levels throughout the organization while fostering a culture of continuous improvement.

What is Helios CX?

Helios operates as a specialized platform concentrating on enhancing customer experience and monitoring account health, specifically designed for B2B companies that need an effective and consistent approach to assess client sentiment. This platform allows organizations to automate the distribution of transactional surveys, implement NPS and CSAT initiatives, and collect insights throughout different stages of the customer journey. By aggregating all feedback, Helios evaluates customer sentiments and swiftly detects potential risks and opportunities for improvement. Beyond simply functioning as a dashboard tool, Helios provides commercial and customer experience teams with critical insights that empower them to identify accounts at risk, understand vital elements leading to customer dissatisfaction, and highlight pivotal moments for implementing upselling or retention strategies. Through the use of Helios, businesses strive to reduce churn rates, build stronger client relationships, and increase revenue from their existing customer base, ultimately creating a more robust business environment. As a result, companies can make informed decisions that not only benefit their current clientele but also pave the way for future growth and success.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Forterro

Date Founded

2012

Company Location

United Kingdom

Company Website

www.helioserp.com

Company Facts

Organization Name

Helios CX

Date Founded

2025

Company Location

Peru

Company Website

www.cxhelios.com

Categories and Features

Aviation

Accounting / Revenue Management
Aircraft Utilization
Boarding Management
CRM / Flight History
Check-in
Employee Management
Flight Crew Scheduling
Flight Scheduling / Dispatch
Fuel Management
Incident Reporting
Inspection Management
Inventory Management
Lot Costing / Leasing Management
Maintenance Management
Pilot Management
Point of Sale
Time Tracking
Website / Online Ticketing

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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