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What is Helios?

Helios is a platform that focuses on artificial intelligence for remote monitoring and management (RMM) as well as professional services automation (PSA), tailored specifically for managed service providers. This all-encompassing solution combines features such as device oversight, automated self-repair, patch management for both Windows and third-party software, security surveillance via Microsoft Defender, health evaluations for Microsoft 365, one-click remote access, personalized client portals, and a fully-equipped helpdesk system within a unified hosted environment. In contrast to other tools that simply incorporate AI as an added element, Helios is inherently designed around AI technology: its AI Ops can answer basic inquiries regarding your systems and take appropriate actions, predict potential disk failures several days ahead of time, and streamline alerts to ensure that a single outage results in only one support ticket being generated. Furthermore, the integrated AI Service Desk Agent adeptly prioritizes and addresses incoming emails in just seconds, significantly boosting overall operational effectiveness and responsiveness, making it an invaluable asset for service providers in the digital landscape.

What is GitBit?

Preparing for the MS-500: Microsoft 365 Security Administration certification involves mastering a variety of critical skills and knowledge areas. This course provides in-depth information to help you pass the MS-500 exam successfully, focusing on creating and managing administrative roles, including those with specific time constraints. You'll also learn how to effectively establish and oversee conditional access policies. The course will cover the implementation of multi-factor authentication (MFA) and the management of self-service password reset (SSPR) options. Moreover, you will delve into Microsoft Defender, learning how to configure and manage Microsoft Defender for Identity. The training will also include strategies for safeguarding Windows 10 and other user devices through Microsoft Defender for Endpoint, as well as managing Microsoft Defender for Cloud Apps. You will acquire skills in classifying data with labels, managing data retention for compliance purposes, and developing techniques to prevent data loss, both accidental and intentional, using Data Loss Prevention (DLP) policies. By the end of this comprehensive training, you will be thoroughly prepared to strengthen your organization's security framework within the Microsoft 365 ecosystem, thereby enhancing overall protection and compliance.

Media

Media

No images available

Integrations Supported

Microsoft 365
Anthropic
Apple iOS
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

Integrations Supported

Microsoft 365
Anthropic
Apple iOS
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

API Availability

Has API

API Availability

Has API

Pricing Information

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Helios

Date Founded

2024

Company Location

United Kingdom

Company Website

heliosmip.com

Company Facts

Organization Name

GitBit

Date Founded

2022

Company Location

United States

Company Website

www.gitbit.org

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Categories and Features

Technical Skills Development

Analytics
Career Coaching
Discussions
Exercises and Projects
Offline Usage
Quizzes & Assessments
Videos

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