What is Helios?

Helios combines remote monitoring and management with a professional services automation suite, aimed squarely at managed service providers and internal IT teams.

Where it differs is the automation. An AI layer called Helio investigates alerts on the affected machine, determines a cause, drafts the remediation and holds it for approval before anything runs. Fixes are reversible and logged. Resolved alerts close their own tickets.

Capabilities on every subscription tier:
Monitoring across Windows, Windows Server, macOS and Linux. Patch deployment covering the operating system and third-party applications. Endpoint security reporting through Microsoft Defender. Microsoft 365 tenant health. Remote desktop and terminal access from the browser. Ticketing with SLA tracking and email intake. Client-facing portals under your own branding. Automated quarterly business reviews. Hardware lifecycle forecasting. Backup verification.

Predictive capacity planning flags disks before they fill. Alert correlation collapses a site-wide outage into one incident. The service desk drafts replies to inbound mail automatically.

Subscription costs are fixed by tier and unaffected by headcount. Entry pricing starts at £4 per device per month across 5 to 25 devices, with £20 the monthly minimum. Fixed tiers follow at £99 for 50 devices, £199 for 250, and £399 for an unlimited estate. White labelling is available from the £199 tier upward. A 14 day evaluation requires no payment details.

Pricing

Price Starts At:
£99/month
Price Overview:
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Offered?:
Yes

Integrations

All Helios Integrations
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Screenshots and Video

One screen for the whole estate

One screen for the whole estate

One screen for the whole estate War Room: every machine, live Every device, grouped by client Helio fixes it, and shows the working A service desk with the fix already drafted

Company Facts

Company Name:
Helios
Date Founded:
2024
Company Location:
United Kingdom
Company Website:
heliosmsp.io
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Product Details

Deployment
SaaS
Windows
Mac
Linux
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Helios Categories and Features

RMM Software

For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Professional Services Automation Software

Client Portal

MSP Software

Backup Management
Dashboard
Help Desk
Issue Management
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

AI PSA Platform

Helios Customer Reviews

Write a Review
  • Reviewer Name: Lewis S.
    Position: IT Admin
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Peace of mind for a small business with no IT team

    Date: Jul 13 2026
    Summary

    As a small business with no IT team, Helios gives us confidence that backups and security run and threats are caught. Clear when it matters, quiet when it doesn't. Also the AI features throughout are super helpful

    Positive

    Incredible levels of control and visibility, solid backup and security monitoring; very helpful AI throughout the platform if we’re stuck on what needs fixing and how to fix it, simple portal for non-technical staff.

    Negative

    Occasionally the detail is more than a non-technical user needs, however I understand this is geared as luck towards service providers as it is direct client consumers like ourselves.

    Read More...
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