What is Helios?
Helios is a platform that focuses on artificial intelligence for remote monitoring and management (RMM) as well as professional services automation (PSA), tailored specifically for managed service providers. This all-encompassing solution combines features such as device oversight, automated self-repair, patch management for both Windows and third-party software, security surveillance via Microsoft Defender, health evaluations for Microsoft 365, one-click remote access, personalized client portals, and a fully-equipped helpdesk system within a unified hosted environment.
In contrast to other tools that simply incorporate AI as an added element, Helios is inherently designed around AI technology: its AI Ops can answer basic inquiries regarding your systems and take appropriate actions, predict potential disk failures several days ahead of time, and streamline alerts to ensure that a single outage results in only one support ticket being generated. Furthermore, the integrated AI Service Desk Agent adeptly prioritizes and addresses incoming emails in just seconds, significantly boosting overall operational effectiveness and responsiveness, making it an invaluable asset for service providers in the digital landscape.
Pricing
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Screenshots and Video
Helios opens with an AI digest that tells you what to fix first, over a live view of every client, device, ticket, alert and backup.
Company Facts
Product Details
Product Details
Helios Categories and Features
RMM Software
Professional Services Automation Software
MSP Software
Helios Customer Reviews
Write a Review-
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Peace of mind for a small business with no IT team
Date: Jul 13 2026SummaryAs a small business with no IT team, Helios gives us confidence that backups and security run and threats are caught. Clear when it matters, quiet when it doesn't. Also the AI features throughout are super helpful
PositiveIncredible levels of control and visibility, solid backup and security monitoring; very helpful AI throughout the platform if we’re stuck on what needs fixing and how to fix it, simple portal for non-technical staff.
NegativeOccasionally the detail is more than a non-technical user needs, however I understand this is geared as luck towards service providers as it is direct client consumers like ourselves.
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