What is Helios?

Helios is a platform that focuses on artificial intelligence for remote monitoring and management (RMM) as well as professional services automation (PSA), tailored specifically for managed service providers. This all-encompassing solution combines features such as device oversight, automated self-repair, patch management for both Windows and third-party software, security surveillance via Microsoft Defender, health evaluations for Microsoft 365, one-click remote access, personalized client portals, and a fully-equipped helpdesk system within a unified hosted environment.

In contrast to other tools that simply incorporate AI as an added element, Helios is inherently designed around AI technology: its AI Ops can answer basic inquiries regarding your systems and take appropriate actions, predict potential disk failures several days ahead of time, and streamline alerts to ensure that a single outage results in only one support ticket being generated. Furthermore, the integrated AI Service Desk Agent adeptly prioritizes and addresses incoming emails in just seconds, significantly boosting overall operational effectiveness and responsiveness, making it an invaluable asset for service providers in the digital landscape.

Pricing

Price Starts At:
£99/month
Price Overview:
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Offered?:
Yes

Screenshots and Video

Helios opens with an AI digest that tells you what to fix first, over a live view of every client, device, ticket, alert and backup.

Helios opens with an AI digest that tells you what to fix first, over a live view of every client, device, ticket, alert and backup.

Company Facts

Company Name:
Helios
Date Founded:
2024
Company Location:
United Kingdom
Company Website:
heliosmsp.io
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Product Details

Deployment
SaaS
Windows
Mac
Linux
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Helios Categories and Features

RMM Software

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Professional Services Automation Software

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

MSP Software

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Helios Customer Reviews

Write a Review
  • Reviewer Name: Lewis S.
    Position: IT Admin
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Peace of mind for a small business with no IT team

    Date: Jul 13 2026
    Summary

    As a small business with no IT team, Helios gives us confidence that backups and security run and threats are caught. Clear when it matters, quiet when it doesn't. Also the AI features throughout are super helpful

    Positive

    Incredible levels of control and visibility, solid backup and security monitoring; very helpful AI throughout the platform if we’re stuck on what needs fixing and how to fix it, simple portal for non-technical staff.

    Negative

    Occasionally the detail is more than a non-technical user needs, however I understand this is geared as luck towards service providers as it is direct client consumers like ourselves.

    Read More...
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