What is Splashtop Remote Support?

Splashtop Remote Support is a comprehensive remote support, remote access, and endpoint management platform designed to help IT teams securely troubleshoot, monitor, manage, and support computers and mobile devices across distributed environments. The platform provides both attended and unattended remote access capabilities for Windows, Mac, Linux, iOS, and Android devices, allowing technicians to connect quickly through session codes or managed endpoint access. Splashtop enables IT professionals to remotely control devices, perform troubleshooting, elevate sessions to administrator privileges, reboot and reconnect systems, access background management tools, and collaborate with multiple technicians during support sessions. The platform includes built-in communication tools such as in-session chat and voice calls that improve interaction between technicians and end users during remote support workflows. Splashtop also integrates with major PSA ticketing and IT service management platforms including Zendesk, Freshservice, Freshdesk, Jira, Spiceworks, and Microsoft Teams, helping organizations streamline ticket handling, workflow automation, and support operations. In addition to remote support, the platform offers Autonomous Endpoint Management features that allow businesses to automate patch management, deploy software updates, monitor device health, manage vulnerabilities, track hardware and software inventory, and enforce centralized endpoint policies across distributed systems. Splashtop places strong emphasis on security through end-to-end encryption, two-factor authentication, endpoint MFA, IP whitelisting, session audit logging, cloud recording, secure cloud and on-premises hosting, and compliance with standards such as SOC 2, SOC 3, ISO/IEC 27001, and GDPR.

Pricing

Price Starts At:
$40/month for 25 computers
Price Overview:
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Offered?:
Yes

Integrations

All Splashtop Remote Support Integrations
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Screenshots and Video

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Company Facts

Company Name:
Splashtop
Date Founded:
2006
Company Location:
United States
Company Website:
www.splashtop.com/products/remote-support
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Startup
Supported Languages
English
French
German
Italian
Japanese
Portuguese
Spanish

Splashtop Remote Support Categories and Features

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

RMM Software

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Real-time Alerts

MSP Software

Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Endpoint Protection Software

Activity Log
Antivirus
Application Security
Device Management
Web Threat Management

Splashtop Remote Support Customer Reviews

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  • Reviewer Name: Aaron H.
    Position: CEO
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 3 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 8 out of 10

    Could be easier to set up, but is fantastic otherwise

    4 out of 5 stars Date: Nov 08 2022
    Summary

    I like what the product does, and once you get it set up on the client's device it's all smooth sailing.

    Positive

    I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great.

    Negative

    I had difficulty getting installed on my devices.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Great integration with RMM providers

    5 out of 5 stars Date: Jun 24 2020
    Summary

    Good software at a good price but could use a little more human interaction for remote support. Overall pretty good.

    Positive

    Integrates perfectly with Ninga RMM.
    Low latency high quality video streaming for remote support.
    Affordable pricing.

    Negative

    Development team is sometimes hard to get ahold of.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Engineer, Customer Experience
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Streamlined and Pretty

    5 out of 5 stars Date: Jun 20 2020
    Summary

    Splashtop offers a lot at its price point. For ease of support and expansion, I find its better than more expensive alternatives. There are some limitations for MSPs, but they're minor. The clean interface is the friendliest I've seen. I don't know what their support is like, because I've never had to contact them. The product works.

    Positive

    Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians.

    Negative

    The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer.

    Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround.

    Read More...
  • Reviewer Name: Mike M.
    Position: IT Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    SplashTop is Wonderful

    5 out of 5 stars Date: Sep 26 2019
    Summary

    SplashTop is a great product. It handles multiple monitors very well, even in different windows. I'm very happy I chose this product.

    Positive

    I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy.

    Negative

    Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.

    Read More...
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