Ratings and Reviews 4 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Ratings and Reviews 5 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

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What is Splashtop Remote Support?

Splashtop Remote Support is a comprehensive remote support, remote access, and endpoint management platform designed to help IT teams securely troubleshoot, monitor, manage, and support computers and mobile devices across distributed environments. The platform provides both attended and unattended remote access capabilities for Windows, Mac, Linux, iOS, and Android devices, allowing technicians to connect quickly through session codes or managed endpoint access. Splashtop enables IT professionals to remotely control devices, perform troubleshooting, elevate sessions to administrator privileges, reboot and reconnect systems, access background management tools, and collaborate with multiple technicians during support sessions. The platform includes built-in communication tools such as in-session chat and voice calls that improve interaction between technicians and end users during remote support workflows. Splashtop also integrates with major PSA ticketing and IT service management platforms including Zendesk, Freshservice, Freshdesk, Jira, Spiceworks, and Microsoft Teams, helping organizations streamline ticket handling, workflow automation, and support operations. In addition to remote support, the platform offers Autonomous Endpoint Management features that allow businesses to automate patch management, deploy software updates, monitor device health, manage vulnerabilities, track hardware and software inventory, and enforce centralized endpoint policies across distributed systems. Splashtop places strong emphasis on security through end-to-end encryption, two-factor authentication, endpoint MFA, IP whitelisting, session audit logging, cloud recording, secure cloud and on-premises hosting, and compliance with standards such as SOC 2, SOC 3, ISO/IEC 27001, and GDPR.

What is N‑able N-sight RMM?

N-able N-sight RMM, a cloud-based IT platform, empowers Managed Service Providers (MSPs) to deliver essential technology services in mere hours instead of taking weeks or even months. With intuitive graphical dashboards that emphasize alerts, you can focus on what truly matters for your operations. Built-in remote access and security functionalities ensure that you can effectively support and safeguard your business right from the start. Additionally, you have the option to incorporate extra security measures and add-on services whenever you're ready to enhance your offerings. Among its features, N-able RMM includes remote access, network path visualization, and automated monitoring and upkeep. Furthermore, N-able N-sight RMM is available for download as mobile applications on both Android and iOS, enabling users to address issues from virtually any location. This flexibility allows for seamless management of IT challenges, enhancing operational efficiency.

Media

Media

Integrations Supported

Autotask PSA
Acronis Cyber Protect
Addigy
Datto SIRIS
Freshservice
IBM MaaS360
Microsoft Teams
Naverisk RMM & PSA
Spiceworks Network Monitor

Integrations Supported

Autotask PSA
Acronis Automation
BrightGauge
Control D
IT Glue
Neo Agent
Network Glue
N‑able Passportal
ScalePad

API Availability

API Availability

Pricing Information

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Splashtop

Date Founded

2006

Company Location

United States

Company Website

www.splashtop.com/products/remote-support

Company Facts

Organization Name

N-able

Date Founded

2014

Company Location

United States

Company Website

www.n-able.com/products/rmm

Categories and Features

Endpoint Protection

Activity Log
Antivirus
Application Security
Device Management
Web Threat Management

MSP

Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Real-time Alerts

Categories and Features

ITSM

Asset Tracking
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Access Control (NAC)

Authentication
Authorization
Automated Hotfix / Updates
Centralized Policy Management
Dashboard
Device Auto-Provisioning
Device Self-Registration
Quarantine / Remediation
Secure Guest Access

Network Monitoring

IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Security

Access Control
Analytics / Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
VPN
Vulnerability Scanning

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Custom Patches
Network Wide Management
Patch Prioritization
Patch Testing
Vulnerability Scanning

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts

Server Management

Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring

System Monitoring

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Server Monitoring

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