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What is Helix?

Helix utilizes conversational data collection to engage with guests throughout their stay, gathering crucial insights while facilitating a smooth, contactless communication experience. Designed specifically for frontline staff, Helix effectively organizes feedback and inquiries based on sentiment and topic, enabling the prioritization of urgent issues that require swift attention. This system allows your team to work collaboratively in real-time, addressing guest requests immediately while they are still present. With a variety of notification options, task management, and SMS-based collaboration features, Helix simplifies the entire guest journey from check-in to check-out. By automating these communications, Helix allows you to focus on key tasks such as upselling additional services, fostering positive reviews, and improving transient occupancy rates. Moreover, this cutting-edge solution not only enhances the guest experience but also boosts operational efficiency for hospitality personnel, ultimately creating a more streamlined environment for both guests and staff. The integration of such technology signifies a transformative step in how the hospitality industry can better serve its clientele.

What is EY Helix?

The field of auditing is undergoing a transformative shift due to the integration of analytics. At EY, we adhere to a fundamental principle regarding our analytics usage: the priority lies not just in the tools that detect issues but in the auditors’ ability to interpret the findings and assess their relevance to the audit process itself. Our approach, driven by analytics, significantly enhances the quality of audits, offering clients deeper insights that are more meaningful while also encouraging our teams to maintain a higher level of professional skepticism. Following the launch of EY Helix, we have recorded over 70,000 uses of our analytics on a global scale. This cutting-edge platform empowers our teams to sift through extensive data related to audits, thereby enabling a more profound understanding of our clients' financial activities and operational structures. By adopting this methodology, we not only elevate the quality of our audit services but also ensure that they are meticulously customized to meet the distinct needs of each client. In doing so, we reaffirm our dedication to excellence in the auditing process, continuously striving to better serve those who rely on our expertise.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MicroMetrics

Date Founded

2013

Company Location

Canada

Company Website

micrometrics.com/hospitality/

Company Facts

Organization Name

EY

Company Location

United Kingdom

Company Website

www.ey.com/en_us/audit/technology/helix

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

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