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What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

What is AIMedInfo?

AIMedInfo is an advanced, AI-powered global medical information platform designed to enhance productivity and engagement within medical affairs through a comprehensive, integrated approach. This cutting-edge cloud-based solution utilizes sophisticated AI and machine learning techniques to efficiently manage medical information, ensuring swift and secure access to essential data while promoting continuous learning opportunities. With its robust multi-channel support system, AIMedInfo adeptly addresses inquiries from healthcare professionals (HCPs) and patients via AI-enhanced chatbots and live chat representatives available 24/7. Additionally, the platform seamlessly integrates data from standard response documents, prescribing information, and other resources, ensuring thorough and compliant assistance for medical inquiries. Moreover, AIMedInfo gathers critical insights and analytics on the behaviors of patients and HCPs, including the identification of potential adverse events, sentiment analysis, and monitoring of interaction frequency. This extensive functionality not only boosts the accuracy of responses but also significantly elevates the overall experience for all users involved, establishing AIMedInfo as an indispensable tool in the medical information landscape. As the platform continues to evolve, it promises to further refine its capabilities, adapting to the ever-changing needs of healthcare communication.

Media

Media

Integrations Supported

AdvancedMD
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Veradigm EHR
Zenoti
athenaOne
eClinicalWorks

Integrations Supported

API Availability

API Availability

Pricing Information

Usage based (per conversation). Charged per minute and conversation (for text and web chat)

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Company Facts

Organization Name

Accreditation Council for Medical Affairs (ACMA)

Company Location

United States

Company Website

aimedinfo.org

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Dental

Appointment Management
Appointment Reminders
Patient Billing
Patient Records Management

Dermatology

HIPAA Compliant
Scheduling

Healthcare AI

Not specified

Optometry

Appointment Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Personal Health Record
Progress Tracking

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Categories and Features

Healthcare AI

Not specified

Medical Affairs

Not specified

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