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What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

What is CareCru?

Handles a significant portion of the front office's responsibilities, specifically up to 75% for designated tasks, which allows teams to focus on more vital initiatives. This shift boosts the productivity of the front office team by an impressive 77%, enabling them to complete tasks in a fraction of the time. CareCru prioritizes and safeguards the well-being of crucial operational functions for stakeholders across the organization. It integrates seamlessly with practice management software in real time, facilitating smooth workflows. Donna skillfully evaluates data related to all key front office activities, identifying the priority of outreach initiatives and highlighting crucial discussion points to maximize the potential of each engagement. She tailors personalized and unique messages to boost conversion rates, whether for scheduling appointments, confirming bookings, or addressing last-minute openings. Furthermore, it provides management capabilities for offices within specific regions and groups, ensuring a cohesive branding experience on the CareCru platform. This comprehensive approach not only streamlines operations but also significantly enhances overall efficiency, ultimately benefiting the entire organization. By leveraging these tools, teams can achieve more in less time, paving the way for improved service delivery and client satisfaction.

Media

Media

Integrations Supported

AdvancedMD
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Veradigm EHR
Zenoti
athenaOne
eClinicalWorks

Integrations Supported

API Availability

API Availability

Pricing Information

Usage based (per conversation). Charged per minute and conversation (for text and web chat)

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Company Facts

Organization Name

CareCru

Date Founded

2016

Company Location

Canada

Company Website

carecru.com

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Dental

Appointment Management
Appointment Reminders
Patient Billing
Patient Records Management

Dermatology

HIPAA Compliant
Scheduling

Healthcare AI

Not specified

Optometry

Appointment Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Personal Health Record
Progress Tracking

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Categories and Features

Dental

Appointment Management
Appointment Reminders
Claims Management
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management

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