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What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

What is Curogram?

Curogram's customizable, two-way mass texting offers an excellent enhancement for your practice management system. This feature facilitates telemedicine for multiple users, enables the use of electronic patient forms, and simplifies the process of online appointment scheduling. You can establish a virtual clinic that allows you to consult with patients using your smartphone, tablet, or computer. It seamlessly integrates with your current practice management system, enabling you to keep all scheduling tasks centralized. This versatile platform supports standard office operations even in remote settings. Additionally, the all-in-one messaging solution is HIPAA-compliant and supports communication between staff and patients. Its user-friendly design ensures that both patients and healthcare providers can navigate it easily, eliminating the need for troubleshooting IT issues. The inclusion of two-way texting and a virtual waiting room streamlines traditional workflows such as patient intake, payment processing, document management, and check-in and check-out procedures, making it an invaluable tool for modern healthcare practices. This comprehensive approach not only improves efficiency but also enhances the overall patient experience.

Media

Media

Integrations Supported

AdvancedMD
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Veradigm EHR
Zenoti
athenaOne
eClinicalWorks

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Usage based (per conversation). Charged per minute and conversation (for text and web chat)

Pricing Information

$125/month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
iPhone
iPad
Windows
Mac
Chromebook

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Company Facts

Organization Name

Curogram, Inc.

Date Founded

2016

Company Location

United States

Company Website

curogram.com

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Dental

Appointment Management
Appointment Reminders
Patient Billing
Patient Records Management

Dermatology

HIPAA Compliant
Scheduling

Healthcare AI

Not specified

Optometry

Appointment Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Personal Health Record
Progress Tracking

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Categories and Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments

Clinic Management

Not specified

HIPAA Compliance

For Healthcare

Medical Scheduling

Appointment Management
Multi-Location
Recurring Appointments

Patient Engagement

Appointment Scheduling
Care Planning
Messaging
Mobile Access
Patient Portal

Patient Intake

Not specified

Patient Scheduling

HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Reminders
SMS Messaging

Reputation Management

Response Management
Review Generation
Review Monitoring

SMS Marketing

2-Way Messaging
Mass Texting
Message Personalization
Shortcodes

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Customizable Templates
Mass Texting
Message Personalization
Scheduled Messaging
Template Management

Telemedicine

Appointment Reminders
Appointment Scheduling
Chat / Messaging
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Video Conferencing

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