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What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

What is Diagna?

Diagna functions as an automation solution specifically designed for healthcare workflows in specialty practices. It adeptly manages incoming faxes and various documents by identifying their categories, extracting vital information, linking records to patients, updating electronic health record (EHR) fields, and routing tasks or exceptions to the appropriate staff. The workflows provided include fax triage, referral intake and follow-ups, as well as automated data entry, while also supporting processes related to records, lab results, prior authorizations, insurance claim denials, and prescriptions. Healthcare practices can maintain their current fax numbers and EHR systems, as Diagna is flexible enough to accommodate their unique operations and infrastructure. This platform is particularly beneficial for independent specialty practices and multi-location groups, aiding front-desk staff, referral teams, billing departments, and practice management personnel in managing documentation-heavy administrative tasks. Users can monitor actions taken and amend fields as necessary, with any ambiguous situations being forwarded for human review, guaranteeing meticulousness in the workflow process. Ultimately, Diagna significantly boosts the efficiency and precision of administrative responsibilities within healthcare environments, streamlining operations for better patient care. Moreover, its ability to adapt to various practice sizes and needs makes it an invaluable asset in the evolving landscape of healthcare administration.

Media

Media

No images available

Integrations Supported

eClinicalWorks
AdvancedMD
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Veradigm EHR
Zenoti
athenaOne

Integrations Supported

eClinicalWorks
DrChrono
Tebra

API Availability

API Availability

Pricing Information

Usage based (per conversation). Charged per minute and conversation (for text and web chat)

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Company Facts

Organization Name

Diagna.ai

Date Founded

2023

Company Location

United States

Company Website

www.diagna.ai/

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Dental

Appointment Management
Appointment Reminders
Patient Billing
Patient Records Management

Dermatology

HIPAA Compliant
Scheduling

Healthcare AI

Not specified

Optometry

Appointment Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Personal Health Record
Progress Tracking

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Categories and Features

Healthcare AI

Not specified

Workflow Automation

Not specified

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