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What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

What is Doctor Qube?

Doctor Cube's hospital display system is designed to present a range of information such as wait times, the queue length, and scheduling details, but only Doctor Cube has the exclusive authority to customize these features completely. This design not only complements the hospital's overall aesthetic but also fosters a sense of unity throughout the facility. Patients can conveniently make appointments via their computers, smartphones, and other mobile devices, which guarantees a seamless experience tailored to each platform. In addition, a simple questionnaire feature is integrated into the reservation process to collect valuable patient feedback. The system also offers automated voice booking options, enabling users to schedule appointments over the phone, which is especially advantageous for clinics that cater to a significant number of elderly patients. Moreover, as a patient's appointment time draws near, they will receive a notification call to their registered phone number, which provides updates on their medical status or any temporary facility closures. This extensive communication strategy not only boosts patient engagement but also ensures that they remain well-informed and comfortable throughout their visit, ultimately enhancing their overall experience at the hospital. As a result, the system effectively bridges the gap between technological convenience and personalized patient care.

Media

Media

Integrations Supported

AdvancedMD
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Veradigm EHR
Zenoti
athenaOne
eClinicalWorks

Integrations Supported

API Availability

API Availability

Pricing Information

Usage based (per conversation). Charged per minute and conversation (for text and web chat)

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Company Facts

Organization Name

Doctor Qube

Company Location

Japan

Company Website

jtc.doctorqube.com

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Dental

Appointment Management
Appointment Reminders
Patient Billing
Patient Records Management

Dermatology

HIPAA Compliant
Scheduling

Healthcare AI

Not specified

Optometry

Appointment Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Personal Health Record
Progress Tracking

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Categories and Features

Patient Scheduling

Online Scheduling
Patient Intake

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