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What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

What is EyePegasus EHR?

Discover a more efficient workflow with fewer clicks and a user-friendly interface that guarantees rapid loading times. Our platform features completely customizable workflows that improve various functions, including patient communication, sophisticated scanning, check-in, and online scheduling. Tailored for contemporary practices, this cutting-edge system delivers all these benefits at a budget-friendly monthly price. By making use of our integrated communication features, you can reduce missed appointments, boost patient involvement, and allow your staff to focus on more important tasks. Patients can receive automated reminders through personalized calls sent directly to their cell, home, or work numbers, ensuring they are always aware of their upcoming appointments. Furthermore, text messages can be sent for appointment recalls, confirmations, or alerts regarding their glasses being ready for collection. Email communication can also be utilized to keep patients updated about their appointments, any outstanding balances, or your newest offers. In addition, our robust social media marketing tools empower optometrists to effectively engage with their local communities, helping their practices flourish in a competitive environment. By adopting these innovative approaches, optometry practices can not only engage their patients more effectively but also significantly improve their outreach efforts. Such comprehensive features ensure that practices remain relevant and responsive to patient needs in today’s dynamic landscape.

Media

Media

Integrations Supported

AdvancedMD
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Veradigm EHR
Zenoti
athenaOne
eClinicalWorks

Integrations Supported

API Availability

API Availability

Pricing Information

Usage based (per conversation). Charged per minute and conversation (for text and web chat)

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Company Facts

Organization Name

EyeTcare

Date Founded

2010

Company Location

United States

Company Website

eyepegasus.com

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Dental

Appointment Management
Appointment Reminders
Patient Billing
Patient Records Management

Dermatology

HIPAA Compliant
Scheduling

Healthcare AI

Not specified

Optometry

Appointment Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Personal Health Record
Progress Tracking

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Categories and Features

Optometry

Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking

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