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What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

What is FaceMed.ai?

FaceMed.ai provides a web-based clinical intake solution specifically designed for healthcare providers. At the heart of this platform is an AI assistant named Emily, who interacts with patients through a video-like chat before their scheduled appointments, effectively gathering their responses and compiling a detailed history for clinicians to review. Medical practices have the option to tailor questions, follow-up prompts, and note-taking formats; the interviews can cover a range of topics including the primary concern, symptoms, medical and family histories, medications, allergies, and social factors. Moreover, Emily can conduct interviews in several languages and can encourage patients to perform specific movements that may be instrumental in capturing significant visual data. Patients enjoy seamless access to the service via a simple browser link, eliminating the need for app downloads, while healthcare practices can initiate the service independently of an EHR system. This cutting-edge tool not only streamlines the collection of vital pre-appointment information, but it also allows clinicians to dedicate more time to patient care during actual visits, enhancing the overall healthcare experience. Furthermore, it is crucial to highlight that while the service is innovative, it is not intended for diagnosing or treating patients, ensuring that its use remains focused on data gathering rather than medical decision-making.

Media

Media

Integrations Supported

Veradigm EHR
eClinicalWorks
AdvancedMD
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Zenoti
athenaOne

Integrations Supported

Veradigm EHR
eClinicalWorks
EpicCare EMR
Healthie
Oracle Health EHR
athenaClinicals

API Availability

API Availability

Pricing Information

Usage based (per conversation). Charged per minute and conversation (for text and web chat)

Pricing Information

Subscriptions are billed monthly or annually per physician. Enterprise solutions are available for larger teams and platforms.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Company Facts

Organization Name

FaceMed

Date Founded

2025

Company Location

United States

Company Website

facemed.ai

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Dental

Appointment Management
Appointment Reminders
Patient Billing
Patient Records Management

Dermatology

HIPAA Compliant
Scheduling

Healthcare AI

Not specified

Optometry

Appointment Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Personal Health Record
Progress Tracking

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Categories and Features

Healthcare AI

Not specified

Patient Intake

Not specified

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Popular Alternatives

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