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What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

What is Gemini for healthcare?

Gemini for healthcare acts as a regulated AI agent solution specifically designed for a variety of stakeholders in the healthcare industry, which encompasses health systems, medical groups, payers, health plans, and tech teams. The platform boasts reusable healthcare functionalities and secure connectors that facilitate the management of clinical, financial, and administrative operations across existing electronic health records (EHR), claims, coverage, and enterprise systems. Its capabilities include consolidating patient records, scheduling appointments, preparing prior-authorization and appeal documents, evaluating requests against plan policies, and explaining benefits along with cost estimates based on plan documentation. Organizations are given the flexibility to tailor these functionalities to meet their individual rules and workflows, all while preserving source-system permissions and ensuring that EHR connections remain read-only to protect data integrity. Furthermore, it provides comprehensive audit logs, direct links to underlying records and policies, and various model selection options to support governed agent workflows. Rather than existing as an independent healthcare application, this solution is currently offered as a preview on Google Cloud, reflecting a strategic initiative to embed AI within healthcare operations. By implementing this cutting-edge solution, the healthcare sector is set to improve operational efficiency and streamline processes, ultimately leading to enhanced patient care and management. This integration marks a significant step forward in the utilization of technology to support healthcare professionals in delivering better outcomes for patients.

Media

Media

Integrations Supported

AdvancedMD
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Veradigm EHR
Zenoti
athenaOne
eClinicalWorks

Integrations Supported

Alteryx
Google Workspace
Infinitus
Keragon
Microsoft 365
Oracle Health
ServiceNow
Suki
UiPath

API Availability

API Availability

Pricing Information

Usage based (per conversation). Charged per minute and conversation (for text and web chat)

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/gemini/healthcare

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Dental

Appointment Management
Appointment Reminders
Patient Billing
Patient Records Management

Dermatology

HIPAA Compliant
Scheduling

Healthcare AI

Not specified

Optometry

Appointment Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Personal Health Record
Progress Tracking

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Categories and Features

Healthcare AI

Not specified

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