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What is HelloShift?

HelloShift is a contemporary messaging solution designed to enhance the operational efficiency of hotels. By utilizing HelloShift's integrated platform, hoteliers can boost guest satisfaction, streamline their operations, and maximize revenue generation. This tool empowers hotel managers to interact effortlessly with their teams through user-friendly social media-like features. It facilitates swift problem resolution, ultimately leading to improved guest experiences. Additionally, HelloShift ensures asset protection through proactive maintenance, and it provides valuable insights into portfolio performance with detailed flash reports. With these capabilities, hotel properties can thrive in a competitive market.

What is Grace?

Initiate your outreach today to connect with guests at the perfect time. Enable them to communicate through their preferred messaging apps, including WhatsApp, Viber, Line, SMS, and Facebook Messenger, to interact with the hotel. Craft a distinctive and personalized communication experience that truly makes an impression. Handle multi-language conversations and various requests seamlessly from a single platform. Grace allows multiple staff members to support guests simultaneously, each using their own devices while remaining fully integrated with the PMS. Critical guest information is easily accessible to the team, ensuring it is updated accurately when needed. By improving your engagement efforts, Grace not only boosts guest satisfaction but also provides essential analytical insights that can enhance service delivery. Your property's main landline is converted into a verified WhatsApp number, assuring guests of reliable communication. This system simplifies interactions, enabling you to keep guests informed, resolve their questions, share visuals, and even assess their emotional responses, thereby nurturing a deeper connection. Ultimately, this forward-thinking communication strategy not only streamlines operational processes but also fosters a welcoming environment that encourages repeat visits from guests, making them feel valued and appreciated. As a result, you position your hotel as a leader in guest relations, setting a new standard for hospitality excellence.

Media

Media

Integrations Supported

Beds24
FLEXIPASS
Hapi
Mini Hotel PMS
OpenKey
rezStream Cloud PMS

Integrations Supported

Facebook Messenger
LINE
Viber
WhatsApp

API Availability

API Availability

Pricing Information

$588.00/year
Staff Collaboration costs $1 per room per month (min $49 per month)
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

HelloShift

Date Founded

2014

Company Location

United States

Company Website

helloshift.com

Company Facts

Organization Name

Nevotek

Date Founded

2001

Company Location

United States

Company Website

www.nevotek.com/grace

Categories and Features

Guest Messaging

Not specified

Hospitality Property Management

Built-in Accounting
CRM
Extended Stay
Front Office Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Single Property
Vacation Rental

Categories and Features

Guest Messaging

Not specified

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