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What is Help Lightning?

Help Lightning is a company that provides a software-as-a-service (SaaS) platform focusing on remote visual assistance. We deliver cutting-edge video collaboration solutions that enable specialists from various organizations to connect and assist individuals globally, regardless of location. Our innovative cloud-based platform integrates augmented reality capabilities such as combining two video feeds and adding 3D annotations to enhance real-time communication and tackle complex challenges effectively. Help Lightning is utilized for a range of applications, including the installation, inspection, training, servicing, and repair of intricate equipment and products. Clients experience immediate enhancements in performance metrics with Help Lightning, such as improved first-time fix rates and a reduction in the need for service calls. Additionally, our solutions lead to greater workforce efficiency and heightened customer satisfaction. Improvements in service revenue and profit margins are also notable benefits. Reach out to us for further details on how we can assist your business today.

What is AUGMENTOR?

Enhancing adherence to established procedures while reducing warranty claims, travel costs, and labor expenses can be achieved through the implementation of live streaming technology. By employing ClassroomXRâ„¢ for instructor-led sessions streamed live to remote participants, you can also provide downloadable self-guided training materials for mobile devices compatible with both iOS and Android. This platform promotes interaction between instructors and specialists through augmented reality video sharing capabilities. A significant majority, over 90%, of technicians indicate a strong preference for the augmented reality training features offered by ClassroomXRâ„¢ compared to traditional video conferencing methods for their educational requirements. This enables technicians to gain critical skills via self-guided training options, while the ability to seamlessly live stream augmented reality training to numerous locations with just a click enhances accessibility. Experts can conduct real-time, hands-on training enriched with augmented reality for participants joining from any web-enabled laptop or PC, facilitating concurrent training sessions across various facilities. Such an innovative approach not only optimizes the training process but also cultivates a more interactive learning atmosphere, leading to technicians who are significantly more prepared for their roles. Furthermore, this method ensures that training is both efficient and effective, catering to the modern demands of workforce education.

Media

Media

Integrations Supported

Genesys Cloud CX
IFS Field Service Management
Salesforce

Integrations Supported

Genesys Cloud CX
IFS Field Service Management
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$75,000 per year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Help Lightning

Date Founded

2016

Company Location

United States

Company Website

helplightning.com

Company Facts

Organization Name

DESIGNinteractive

Date Founded

1998

Company Location

United States

Company Website

goaugmentor.com

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Categories and Features

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