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What is Help Lightning?

Help Lightning is a company that provides a software-as-a-service (SaaS) platform focusing on remote visual assistance. We deliver cutting-edge video collaboration solutions that enable specialists from various organizations to connect and assist individuals globally, regardless of location. Our innovative cloud-based platform integrates augmented reality capabilities such as combining two video feeds and adding 3D annotations to enhance real-time communication and tackle complex challenges effectively. Help Lightning is utilized for a range of applications, including the installation, inspection, training, servicing, and repair of intricate equipment and products. Clients experience immediate enhancements in performance metrics with Help Lightning, such as improved first-time fix rates and a reduction in the need for service calls. Additionally, our solutions lead to greater workforce efficiency and heightened customer satisfaction. Improvements in service revenue and profit margins are also notable benefits. Reach out to us for further details on how we can assist your business today.

What is AUGmentecture?

AUGmentecture is an innovative communication and collaboration tool utilizing augmented reality specifically tailored for the construction, engineering, and architectural sectors, currently under patent consideration. This platform enables seamless design collaboration by allowing users to interact with 3D models in an immersive AR environment. With a user base exceeding 10,000 and over 500,000 models viewed, AUGmentecture stands out as a user-friendly application that efficiently converts models, maintains consistency in the marketplace, and delivers an effortless user experience. It has gained significant popularity, being recognized as a top-rated application in both the Autodesk App Store and on Android and iOS platforms. Serving architects, engineers, and various design professionals, AUGmentecture facilitates the display and sharing of 3D models in augmented reality on mobile devices. Our mission is to empower designers, architects, and artists by providing them with a straightforward tool to design, upload, and visualize their creations in an augmented reality setting, thus enhancing collaborative efforts in their projects.

Media

Media

Integrations Supported

Genesys Cloud CX
IFS Field Service Management
Revit
Salesforce
SketchUp

Integrations Supported

Genesys Cloud CX
IFS Field Service Management
Revit
Salesforce
SketchUp

API Availability

Has API

API Availability

Has API

Pricing Information

$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
Free Version
Free Trial Offered?

Pricing Information

$15/month/user
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Help Lightning

Date Founded

2016

Company Location

United States

Company Website

helplightning.com

Company Facts

Organization Name

AUGmentecture

Date Founded

2014

Company Location

United States

Company Website

augmentecture.com

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

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