Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Help me Fix?
Help me Fix provides a comprehensive diagnostic and triage solution for repair needs, utilizing advanced AI and video technology. Its main objective is to improve service quality, reduce costs, and simplify maintenance management, making it an ideal option for various sectors looking to enhance their repair workflows and increase operational efficiency. The platform includes Aidenn, an AI-powered repair assistant, as well as Help me Fix Resident, Help me Fix Engineer, and a Nationwide Network of semi-retired tradespeople. This groundbreaking service enables residents to handle simple repairs independently with the aid of AI diagnostics, computer vision, instructional videos, video triage escalation, and job reporting features. Furthermore, it allows contact center representatives and on-site technicians to provide assistance to residents through video calls, helping to resolve issues remotely and significantly enhance first-time fix rates. By merging technology with practical support, Help me Fix fosters a more efficient repair process for all parties involved, ultimately transforming the traditional approach to maintenance and repair services. This innovative strategy not only benefits residents but also contributes to the overall improvement of service delivery across multiple industries.
What is FieldMind?
FieldMind, created by Very Technology, functions as an AI-powered assistant designed specifically for field technicians, offering quick access to a detailed repair playbook that includes documentation, expert knowledge, repair logs, and other essential resources compatible with any mobile device or tablet. This cutting-edge tool provides tailored step-by-step instructions, diagnostics, and checklists for a variety of repairs, allowing technicians to perform precise fixes on their first attempt while minimizing unnecessary return visits. By integrating information from pre-existing resources like manuals, Slack discussions, and previous notes, it ensures that all knowledge is easily searchable and continuously learns from each interaction, enabling it to retain its expertise even when experienced technicians leave. Built for scalability and featuring enterprise-grade security measures, FieldMind integrates smoothly with your existing systems, protecting your data while promoting faster onboarding, improved consistency among field teams, and better repair outcomes. Furthermore, its capacity to adapt and grow with user interactions keeps the knowledge base strong and current, ultimately enhancing overall operational efficiency, which is crucial in today’s fast-paced work environment. The ongoing evolution of its features aims to meet the changing needs of technicians, making it an invaluable asset in the field.
Media
No images available
Integrations Supported
Google Drive
Jira
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
£100 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Help me Fix
Date Founded
2019
Company Website
helpmefix.io
Company Facts
Organization Name
Very
Date Founded
2011
Company Location
United States
Company Website
www.verytechnology.com/fieldmind
Categories and Features
Categories and Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management