Rent Manager Verified Customer Reviews (2026)

Absolute wonderful customer service representative's. Every tech I have encountered has been wonderful. They explain everything in details and have a lot of patience. I know when I call them they are going to solve my issue immediately. It is very refreshing to experience great customer service that goes extra mile.

If you want great customer service that is what you will get. Not only are they quick to solve the issue but they go extra mile and are very patient and kind.

There are no cons with this system I cannot say enough good things about this system.

Overall, we’ve had a good experience with Rent Manager. It helps keep everything organized and makes managing properties and tenant information much easier.

Rent Manager makes it easy to keep track of properties, tenants, and day-to-day tasks. There are a lot of useful features, and once you get used to the system, it’s pretty straightforward.

There are a lot of features, so it can take some time to learn where everything is. A few areas could also be a little more user-friendly.

My overall experience with Rent Manager has been extremely positive. It has streamlined our property‑management processes, improved tenant communication, and helped our team stay organized. The maintenance module, accounting tools, and reporting capabilities have significantly reduced manual work. Updates are consistent, customer support is responsive, and the system continues to evolve in a helpful direction. It has become a core part of our daily operations.

The system brings leasing, maintenance, accounting, reporting, and tenant communication into one easy‑to‑use platform. The search tools, workflows, and automation options save a tremendous amount of time. I also appreciate how smoothly it integrates with third‑party tools and how powerful the reporting features are.

There is a learning curve because the system offers so many features, but once you understand the layout, it becomes very intuitive. Any initial complexity is outweighed by how much the software can do.

very nice, easy-to-use program with many features. Good customer service. priced well. The design is nice too

Very good program for managing tenants and reports for the real estate management firm. easy to use.

We like to use QuickBooks for the accounting aspect of real estate management.

A user-friendly and efficient tool that simplifies tasks, though there is still room for further improvements.

user friendly and intuitive software. Boost your team's efficiency with a seamless, easy to use interface

The system is experiencing slow login times and delays when navigating between links. Performance is lagging

Very happy looking forward to using this for a long time, it’s the type of product as well that suits all your needs today but will have the things you need when you grow, it’s a large scale software

Incredibly smooth implementation process, really set me up to be able to go out on my own after the 3 months.

Certain features are only available with the plus or pro plan

Very satisfied and think that having software that does so much on the back end will give us the edge we need to focus on the actual company.

Rent Manager is highly customizable and is a perfect match for my company's operating style and structure.

I was initially optimistic about the RMvoip system, but think that it's lacking in the customization that makes the rest of the software so great.

Everything went well, person was very polite and helpful. IT person also went into my computer to double check to make sure everything was correct, which it was. Resident received email and followed instructions, but it will not let him set up an account for online payments.

The IT person was very helpful and very polite. He went in to use my computer to double check to make sure everything was correct. It was.

Resident is still unable to set up account for online rent payments.

my overall experience was great! friendly staff! ease with turbo meet to help ease my experience. Told me each time when he was putting me on hold to research.

user friendly & I can always call support if I get stuck. Rent manager university was a huge help to me coming from QuickBooks. I did quite a few tutorials.

like to print a check it takes like 3 PRINT buttons to do this?

Great, the system integrates everything easily, and the rent charges are simple to track and manage

Rent Manager delivers great value for medium-to-large portfolios, though it’s pricey for small landlords—customer support is responsive but slower at month-end, and while the desktop version is powerful once you learn it, the mobile app still has occasional bugs and crashes; that said, tenant and rental management are excellent, with reliable rent collection and deep customization options.

The cost and the learning curve are the hardest parts of this software

Overall, nothing but positive feedback from us. I use Rent Manager for accounting, prospect tracking, billing, rent management, and tenant relations. It helps solve late payments, missed communications, tenant accounts, and overall building management issues. Texting for fast communication and integration with leasing software are big benefits.

I really find texting to be huge, as it allows for seamless and fast communication with all of our tenants in the building, as well as other properties. Rent Manager provides clear oversight to those in management about what's going on with tenants and prospects, which means anyone can pick up where someone left off with full clarity. The ability to integrate with our leasing software is essential. The UI and graphical aspect of Rent Manager is easier to grasp and more straightforward than Yardi. The initial setup was also very easy.

The inability to filter for some basic things is definitely a disadvantage; there are a million search parameters however, some basic ones are left missing. When dealing with 1000+ prospects and bulk data. Things like, the ability to filter out by who has paid the application fees, would be one of the few off the top of my head.

The Software is great; it gets the job done, and customer support makes it easy to work with if questions come up.

Great customer support, they are willing to help with anything and are super joyful to speak to. As well as the reporting is top-notch

The UI is a little difficult to navigate as there is a lot of options that can clutter the screen, and some options are hidden behind pop-up buttons that are not labelled for what they are for which is confusing

The overall experience with Rent Manager has been satisfactory. The system is overall user friendly, support is extremely helpful whenever needed, and there have been no system error experiences.

Rent Manager is user friendly and helps us keep a balanced book. Support is always incredibly helpful.

The Express and 12 user interfaces appear vastly different. The rem

My company really likes using Rent Manager, it is a great product for managing multiple properties and handling the financials all in one location

The system is easy to use. Anytime I have issues, you can call the support number and they will screenshare and help to resolve any problems. My company uses it for tenant management and accounting. I really like the accounting features as it allows you to do bank sync. For as many features as it has, the fees are reasonable. Great product overall for rental management and accounting.

Cons Some of the financial reports are not as easy created like Quickbooks. There are work arounds but would like more standard reports for financials. The price as well.

Overall, my experience with Rent Manager has been very positive. With my accounting background, I especially value the detailed property-level reporting and the ability to maintain separate books for each property with accuracy and efficiency. The system’s built-in checks and balances help reduce errors, which is critical in property management and financial tracking. I also appreciate the flexibility of having both RM12 and Express interfaces within the same platform, allowing users to choose the layout that works best for them without changing workflows. While pricing has increased over the years—as most services have—the functionality, reliability, and long-term value of the software make it a strong and dependable solution.

With my accounting background, I prefer working with RM12 because of the detailed property-level information it provides. The system’s built-in checks and balances help minimize errors, and it makes it simple to maintain separate books for each property. I also appreciate that Rent Manager offers Express for users who prefer a different interface. Having two interface options within the same system and workflow adds flexibility without sacrificing consistency.

Like most services, pricing has increased over time, which is understandable given rising costs. If I had to note a con, it would simply be that I preferred the pricing from years ago—but that’s more a reflection of how long I’ve been using the software than a true complaint about its current value.

I would like to express my sincere appreciation for the outstanding service I have received from Lakisha & the team. The training is thorough, well-structured, & tailored to ensure a clear understanding of the system. She is knowledgeable, patient, & responsive, making even complex processes easy to grasp. Professionalism & dedication greatly enhanced my experience, & I feel confident using Rent Manager as a result. I truly value the level of support provided and highly recommend their training services.

Quick Responses every time
Always helpful
Wonderful to speak to
Goes above and beyond to resolve issues

Cons?...I would have to say would be the time difference.

Overall a great platform. We are able to do many different things with the program making everyday tasks more efficient.

Rent Manager has many integrations to help be more efficient. The support team is very knowledgeable.

RM Express is different than RM12 so has a learning curve.

What I like the most about Rent Manager is how user friendly it is. Plus, the support team is always willing to help and offer assistance whenever needed.

- User Friendly Interface
- Comprehensive Features
- Customizable Reports
- Helpful Customer Support

- Mobile app functionality could be improved
- Server version Interface design may feel outdated to some users

Overall, it is a good system, but the only way to make it easier to use is to purchase additional add-ons which can definitely add up.

Has complete property management system including accounting/expense tracking/job costing/vendor relations, etc. Customer Support team is excellent to deal with.

Has connectivity gaps in system, no free add-ons available, scripting is difficult without in-depth knowledge, would be best to have a professional IT company set up everything the way you anticipate it to run. Have to pay for additional RM University users, difficult to learn system if you are not technology friendly.

The program is user friendly and the sales people and trainer were amazing. This product has everything we need to smoothly run our business.

Easy to use and has everything we need in one place. The training people are fantastic and patient.

It’s a great product. No complaints. Everything was easy to use and the training was great.