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Ratings and Reviews 0 Ratings
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What is HelpMaster?
Our solutions enable your team to enhance business operations, leading to better service delivery both within your organization and to your external clients. HelpMaster is the perfect solution for small businesses seeking a dependable method to log, monitor, and address everyday issues, featuring essential tools while also providing advanced capabilities for future expansion. For larger organizations looking to harmonize their dynamic support services with ITIL® and other service management frameworks, HelpMaster stands out as a comprehensive and meticulously designed resource that supports integration with ITIL incident management, ITIL Problem Management, Change Management, Knowledge Management, and more. By leveraging the strengths of your support team in conjunction with our software, you can achieve substantial benefits arising from enhanced customer service and efficient IT service management practices. With appropriate tools in hand, your organization can not only survive but also flourish in the face of the industry's ever-evolving challenges, ensuring long-term success and adaptability. This approach fosters an environment where innovation can thrive, ultimately driving sustainable growth.
What is Aegis Help Desk?
Aegis Help Desk is an all-encompassing solution that merges Help Desk features with Client and Asset Management, specifically aimed at improving the productivity of your call center operations. This innovative tool not only fulfills customer expectations but also boasts an intuitive and cost-effective interface, packed with vital features essential for Help Desk staff. Designed for businesses that do not require a complete ITIL-based service management approach, Aegis Help Desk enhances the provision of superior service to your customers. Whether serving external clients or internal teams, this system promotes smooth information exchange across your organization. Its adoption can provide a considerable competitive advantage, as the knowledge you gain about your clients and your quick responses to their needs can greatly impact your bottom line. Moreover, it serves as an efficient way to provide outstanding support and service to your clientele. In the past, many IT departments have been inward-focused, concentrating on resolving technical issues, but Aegis Help Desk redirects that focus toward improving customer satisfaction. By implementing this system, you can revolutionize your service delivery strategy and cultivate more robust relationships with your clients, ultimately leading to enhanced loyalty and retention. Additionally, this shift allows for a more proactive approach to service, ensuring that client needs are anticipated and met effectively.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$559.00/one-time/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
PRD HelpMaster
Date Founded
1997
Company Location
Australia
Company Website
www.helpmasterpro.com
Company Facts
Organization Name
Abacus Systems
Date Founded
1983
Company Location
Australia
Company Website
www.abacus-systems.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management