Ratings and Reviews 48 Ratings

Total
ease
features
design
support

Ratings and Reviews 33 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • ISL Light Remote Desktop Reviews & Ratings
    1,568 Ratings
    Company Website
  • Zoho Assist Reviews & Ratings
    2,108 Ratings
    Company Website
  • Admin By Request Endpoint Privilege Management Reviews & Ratings
    84 Ratings
    Company Website
  • pCloud Business Reviews & Ratings
    183 Ratings
    Company Website
  • Securden Endpoint Privilege Manager Reviews & Ratings
    7 Ratings
    Company Website
  • ScreenMeet Reviews & Ratings
    34 Ratings
  • OptiSigns Reviews & Ratings
    8,036 Ratings
    Company Website
  • UTunnel VPN and ZTNA Reviews & Ratings
    118 Ratings
    Company Website
  • JS7 JobScheduler Reviews & Ratings
    1 Rating
    Company Website
  • Addigy Reviews & Ratings
    260 Ratings

What is HelpWire?

HelpWire is an intuitive remote desktop service designed to provide fast IT support to both residential and commercial clients. It offers immediate assistance for devices running Windows, macOS, and Linux, as well as enabling unattended access to Windows and macOS systems, allowing technicians to swiftly connect to client machines and address problems without the need for expensive in-person visits. This service is specifically geared toward independent contractors, small to medium-sized IT support teams, managed service providers (MSPs), and help desks, ensuring that remote client assistance is efficient and effective. Key features of HelpWire include: - Rapid initiation of sessions through a simple URL - Both on-demand and unattended remote access capabilities - Comprehensive support for Windows, macOS, and Linux operating systems - Robust security measures featuring TLS/SSL and AES-256 encryption - The ability to invite team members for collaborative support - Support for viewing multiple monitors simultaneously - Quick and efficient file transfer options - Integrated multi-user chat for enhanced communication - A client directory for easy management of client information With these features, HelpWire stands out as an essential tool for IT professionals looking to streamline their support processes.

What is AnyDesk?

You can remotely access a computer from virtually anywhere on the planet, whether you're in a different part of your office or across continents. AnyDesk offers secure and dependable remote desktop connections tailored for both IT experts and individuals who are constantly on the move. It supports a wide range of operating systems and devices, including Windows, macOS, iOS, Android, Linux, FreeBSD, and Raspberry Pi. This platform facilitates seamless collaboration and communication, making it easy to hold online meetings, give presentations, or work on the same document from various locations worldwide. File transfers between computers are straightforward; you can either copy and paste or utilize the dedicated transfer tab. Notably, installation and administrative access are not prerequisites; simply download the compact 3MB file to get started. If you're traveling and require unattended access, you can set up the AnyDesk user interface and create a password for security. Additionally, you have the option to personalize the AnyDesk interface, ensuring your customers receive a cohesive brand experience. This level of accessibility and customization makes AnyDesk a valuable tool for modern remote work.

Media

Media

Integrations Supported

Atera
Coronium
Devolutions Remote Desktop Manager
Halo Service Desk
HaloCRM
HaloITSM
HaloPSA
StoreApp
Truto
XEOX

Integrations Supported

Atera
Coronium
Devolutions Remote Desktop Manager
Halo Service Desk
HaloCRM
HaloITSM
HaloPSA
StoreApp
Truto
XEOX

API Availability

Has API

API Availability

Has API

Pricing Information

$0
Free Trial Offered?
Free Version

Pricing Information

$10.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Electronic Team, Inc.

Date Founded

2001

Company Location

United States

Company Website

www.helpwire.app/

Company Facts

Organization Name

AnyDesk Software

Date Founded

2013

Company Location

Germany

Company Website

anydesk.com

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Popular Alternatives

Popular Alternatives

FixMe.IT Reviews & Ratings

FixMe.IT

Techinline
AweSun Reviews & Ratings

AweSun

Aweray Remote