HelpWire
5.0 out of 5 starsRatings and Reviews 50 Ratings
Ratings and Reviews 0 Ratings
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What is HelpWire?
HelpWire is a remote support solution compatible with Windows, macOS, and Linux. Technicians can invite users to a session through a shared link, eliminating the need for the person receiving support to register an account or provide login details.
For ongoing maintenance or unresolved issues, technicians can enable unattended access and reconnect to the device later without requiring the user to join another session. The connection can also be restored automatically after the remote computer restarts.
HelpWire is designed to provide responsive control by prioritizing direct peer-to-peer communication. If a direct route cannot be established because of network restrictions, the service automatically uses a relay connection instead. Remote sessions are secured with TLS and AES-256 encryption.
Core features:
- Account-free client access – users can join a support session directly from an invitation link without registration or credentials.
- Automatic reconnection after reboot – resume work on the remote device once it restarts.
- Windows UAC elevation – handle tasks that require administrator privileges during a remote session.
- Cross-device file transfer – exchange files between the technician’s and client’s computers while connected.
- Linux Wayland compatibility – provide support on Ubuntu 22.04+, Fedora, and other distributions that use Wayland as their standard display system.
- Parallel remote connections – allow a technician to support several clients simultaneously or enable multiple operators to work within one session.
- All-monitor access – view and control every display connected to the client device from a single workspace.
- Two-factor authentication – strengthen account security with an additional verification step.
- Compatibility with restricted networks – establish remote support connections in firewall-controlled environments without complex network configuration.
What is Carpathron Remote?
Carpathron Remote is a flexible remote desktop software that facilitates access to personal computers and servers, while also providing remote technical assistance. Users can connect by entering an identification code and a one-time password, with the operator of the remote machine approving the connection and specifying the permissible actions. This software includes features for unattended access, chat and voice communication, file transfers, a built-in SSH terminal, a view-only presentation mode, and the ability to record sessions. Moreover, users can benefit from an optional AI technician for help with remote tasks and an AI DevOps engineer for server management via SSH, leveraging the user’s designated AI provider key. To maintain confidentiality, all sessions are protected by end-to-end encryption. Carpathron Remote is available as a downloadable application for Windows and comes in Linux package formats, such as AppImage and .deb. It offers a free plan with certain limitations for personal use, along with paid licenses that are billed on a per-computer basis, making it suitable for a wide range of requirements. The application is thoughtfully designed to cater to both casual users and technical experts, enabling them to effectively meet their remote access needs, while also ensuring an intuitive user experience throughout.
Integrations Supported
API Availability
API Availability
Pricing Information
$0
Pricing plans come down to two numbers: operators and unattended devices. A free plan is available, with no nag screens or card required, and commercial use is allowed. Save 17% with an annual subscription.
Free Version
Pricing Information
€3/PC/month
Personal use is free, with sessions limited to 20 minutes and 2 hours per day. Pro costs €3 per PC per month, €7.99 for 3 months, €13.99 for 6 months, €19.99 per year, or €29.99 for 2 years and controls up to 3 computers. Max costs €5 per PC per month, €14.49 for 3 months, €27.49 for 6 months, €49.99 per year, or €93.99 for 2 years and supports an unlimited number of computers. Licenses are required only for computers that control other computers; receiving connections does not require a license.
Free Version
Supported Platforms
SaaS
Windows
Mac
On-Prem
Linux
Supported Platforms
Windows
Linux
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Company Facts
Organization Name
Electronic Team, Inc.
Date Founded
2001
Company Location
United States
Company Website
www.helpwire.app/
Company Facts
Organization Name
Qubitpage
Company Location
Romania
Company Website
qubitpage.com/remote
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Secure Remote Access
Not specified
Categories and Features
Remote Desktop
Not specified
Popular Alternatives
Popular Alternatives
No Alternatives