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What is HelpWire?

HelpWire is a remote support solution compatible with Windows, macOS, and Linux. Technicians can invite users to a session through a shared link, eliminating the need for the person receiving support to register an account or provide login details. For ongoing maintenance or unresolved issues, technicians can enable unattended access and reconnect to the device later without requiring the user to join another session. The connection can also be restored automatically after the remote computer restarts. HelpWire is designed to provide responsive control by prioritizing direct peer-to-peer communication. If a direct route cannot be established because of network restrictions, the service automatically uses a relay connection instead. Remote sessions are secured with TLS and AES-256 encryption. Core features: - Account-free client access – users can join a support session directly from an invitation link without registration or credentials. - Automatic reconnection after reboot – resume work on the remote device once it restarts. - Windows UAC elevation – handle tasks that require administrator privileges during a remote session. - Cross-device file transfer – exchange files between the technician’s and client’s computers while connected. - Linux Wayland compatibility – provide support on Ubuntu 22.04+, Fedora, and other distributions that use Wayland as their standard display system. - Parallel remote connections – allow a technician to support several clients simultaneously or enable multiple operators to work within one session. - All-monitor access – view and control every display connected to the client device from a single workspace. - Two-factor authentication – strengthen account security with an additional verification step. - Compatibility with restricted networks – establish remote support connections in firewall-controlled environments without complex network configuration.

What is Ivanti Connect Secure?

If your organization needs a reliable way to let employees securely access company systems from anywhere, whether working remotely, in the office, or on the road, Ivanti Connect Secure is built to handle exactly that. It provides VPN-based remote access with strong security controls built in, so IT teams don't have to choose between giving employees easy access and keeping company data protected. Users connect through a single client that works across Windows, macOS, iOS, and Android, and the system automatically checks whether a device meets security requirements before allowing access, reducing the risk of breaches from unmanaged or compromised devices. Multi-factor authentication adds another layer of protection, supporting everything from smartphone-based codes to biometrics. For organizations beginning to adopt zero trust security principles, Ivanti Connect Secure provides a practical migration path that builds on existing VPN infrastructure rather than replacing it entirely, making it a smart choice for IT teams balancing security goals with budget and operational realities.

Media

Media

Integrations Supported

Integrations Supported

A10 Defend DDoS Mitigator
AuthControl Sentry
Axonius
ConnectProtect Managed Detection and Response
ConverSense
GigaSECURE
Ivanti
Ivanti Neurons for Secure Access
Junos Traffic Vision
SecureIdentity DLP
SecureIdentity IAM
SecureIdentity IRAD
SecureIdentity MFA
SecureIdentity PAM
SmartShare
Spoom
ThreatAware
TrustBuilder

API Availability

API Availability

Pricing Information

$0
The product is completely free of charge, no fees and no ads
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Supported Platforms

SaaS
iPhone
iPad
Windows
Mac
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Electronic Team, Inc.

Date Founded

2001

Company Location

United States

Company Website

www.helpwire.app/

Company Facts

Organization Name

Ivanti

Date Founded

2014

Company Location

United States

Company Website

www.ivanti.com/products/connect-secure-vpn

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing

Secure Remote Access

Not specified

Categories and Features

IT Security

Not specified

Network Security

Not specified

Secure Remote Access

Not specified

VPN

Not specified

Zero Trust Security

Not specified

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