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What is HelpWire?
HelpWire is a remote support solution compatible with Windows, macOS, and Linux. Technicians can invite users to a session through a shared link, eliminating the need for the person receiving support to register an account or provide login details.
For ongoing maintenance or unresolved issues, technicians can enable unattended access and reconnect to the device later without requiring the user to join another session. The connection can also be restored automatically after the remote computer restarts.
HelpWire is designed to provide responsive control by prioritizing direct peer-to-peer communication. If a direct route cannot be established because of network restrictions, the service automatically uses a relay connection instead. Remote sessions are secured with TLS and AES-256 encryption.
Core features:
- Account-free client access – users can join a support session directly from an invitation link without registration or credentials.
- Automatic reconnection after reboot – resume work on the remote device once it restarts.
- Windows UAC elevation – handle tasks that require administrator privileges during a remote session.
- Cross-device file transfer – exchange files between the technician’s and client’s computers while connected.
- Linux Wayland compatibility – provide support on Ubuntu 22.04+, Fedora, and other distributions that use Wayland as their standard display system.
- Parallel remote connections – allow a technician to support several clients simultaneously or enable multiple operators to work within one session.
- All-monitor access – view and control every display connected to the client device from a single workspace.
- Two-factor authentication – strengthen account security with an additional verification step.
- Compatibility with restricted networks – establish remote support connections in firewall-controlled environments without complex network configuration.
What is CoreRDP?
Upon completing your payment, you'll promptly receive all the necessary details, allowing you to bypass any waiting period for setup. You will gain entry to a reboot panel, making it effortless to restart your server whenever needed. Should your server experience any problems, you will not need external help for rebooting. As the oldest RDP provider in the market, we guarantee that you won’t find a better option for acquiring RDP services. Our pricing is exceptionally competitive, particularly when considering the extensive range of features we provide. Whether you are a seasoned developer or a novice unfamiliar with web management, we have a customized web hosting solution tailored to your needs. Our Windows RDP plans come equipped with a unique reboot panel that allows you to reboot, power on, or power off your server at your convenience. In addition to this, we've implemented uptime monitoring systems to keep a vigilant check on your server's operational status, proactively resolving any issues before they reach your notice. Clients enjoy the flexibility to install or remove any software they choose and can adjust server settings according to their requirements. Furthermore, our dedication to customer satisfaction means we are always available to provide assistance whenever necessary. This commitment ensures that your experience with our services remains smooth and hassle-free, reinforcing the value we place on your needs.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$0
The product is completely free of charge, no fees and no ads
Free Version
Free Trial Offered?
Pricing Information
$9.99 per month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Electronic Team, Inc.
Date Founded
2001
Company Location
United States
Company Website
www.helpwire.app/
Company Facts
Organization Name
CoreRDP
Company Website
www.corerdp.com
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback