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What is HelpWire?

HelpWire is a remote support solution compatible with Windows, macOS, and Linux. Technicians can invite users to a session through a shared link, eliminating the need for the person receiving support to register an account or provide login details. For ongoing maintenance or unresolved issues, technicians can enable unattended access and reconnect to the device later without requiring the user to join another session. The connection can also be restored automatically after the remote computer restarts. HelpWire is designed to provide responsive control by prioritizing direct peer-to-peer communication. If a direct route cannot be established because of network restrictions, the service automatically uses a relay connection instead. Remote sessions are secured with TLS and AES-256 encryption. Core features: - Account-free client access – users can join a support session directly from an invitation link without registration or credentials. - Automatic reconnection after reboot – resume work on the remote device once it restarts. - Windows UAC elevation – handle tasks that require administrator privileges during a remote session. - Cross-device file transfer – exchange files between the technician’s and client’s computers while connected. - Linux Wayland compatibility – provide support on Ubuntu 22.04+, Fedora, and other distributions that use Wayland as their standard display system. - Parallel remote connections – allow a technician to support several clients simultaneously or enable multiple operators to work within one session. - All-monitor access – view and control every display connected to the client device from a single workspace. - Two-factor authentication – strengthen account security with an additional verification step. - Compatibility with restricted networks – establish remote support connections in firewall-controlled environments without complex network configuration.

What is Delinea Connection Manager?

Begin immediate deployment from the outset to ensure a swift start. Attain elastic scalability to support future growth seamlessly. Achieve thorough visibility over an array of connections from a single, centralized dashboard. Using a streamlined interface, access required credentials from the secret server vault, whether hosted on-site or in the cloud. Manage and document multiple remote sessions at once, allowing for effortless switching between active sessions or starting a new one in a separate tab, with the ability to maximize to full screen effortlessly. Efficiently oversee numerous remote connections from one display. Initiate and set up sessions across varied environments with ease. As IT departments broaden their reach across extensive networks, embrace new cloud services, and utilize different connection protocols, there is a pressing need to interact with various privileged users while addressing the unique requirements of multiple business teams and customer environments. In doing so, they must carefully monitor privileged accounts throughout all sessions. Teams encounter the complexity of navigating intricate networks, diverse cloud offerings, and varying user demands regularly. Connection Manager emerges as a robust solution for overseeing remote connections, providing an all-in-one platform for managing remote sessions, which significantly streamlines the management process. This cutting-edge approach not only simplifies operational tasks but also bolsters security measures across the organization. Ultimately, by adopting this solution, teams can enhance their efficiency and safeguard their digital assets more effectively.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$0
The product is completely free of charge, no fees and no ads
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Electronic Team, Inc.

Date Founded

2001

Company Location

United States

Company Website

www.helpwire.app/

Company Facts

Organization Name

Delinea

Company Location

United States

Company Website

delinea.com/products/connection-manager

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

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