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What is Helpmonks?
Our collaboration platform is designed to save both time and resources for your organization. It provides a comprehensive suite of features, including a centralized shared mailbox, customer management system, live chat capabilities, email marketing solutions, and automation tools for marketing efforts. These functionalities are essential for propelling your business toward success. With our email management features, your team can effortlessly stay aligned and boost overall productivity. Engage collaboratively within your shared inbox where you can assign emails and include private notes for both your colleagues and yourself, ensuring clarity in communication. Additionally, our collision detection feature safeguards against sending duplicate replies to customer inquiries. Helpmonks transcends the standard team email inbox by offering sophisticated contact management and a thorough record of all customer interactions. To enhance sales and drive business expansion, you can seamlessly integrate our live chat tool with your existing email marketing system. Our email automation helps you connect with more customers, foster leads, cultivate loyalty, and elevate customer satisfaction. Furthermore, the marketing automation tool from Helpmonks allows you to effortlessly launch email drip campaigns tailored to your customers' behaviors, ensuring effective engagement. By leveraging these tools, you can streamline your processes and create a more responsive business environment.
What is Acquire?
Enhance your customer service capabilities by utilizing co-browsing and live chat as consumer expectations shift and grow. Empower your support representatives with the essential resources needed to address complex customer questions instantly, allowing for easy one-touch communication that boosts conversion rates across both websites and mobile applications. Our innovative bots provide immediate answers to common inquiries, streamlining the support process. By integrating co-browsing and live chat, you can deliver faster, more personalized assistance tailored to each customer's needs. Acquire's intuitive yet powerful tools promote active customer engagement and contribute to overall organizational success. Ultimately, this strategy not only elevates customer satisfaction levels but also fosters enduring connections with your clientele, ensuring they feel valued and understood. As a result, you create a more loyal customer base that is likely to return and recommend your services to others.
Integrations Supported
Slack
Desktop.com
Freshdesk
Freshservice
GitHub
Google Analytics
HubSpot CRM
HubSpot Customer Platform
IBM Watson
Keap
Integrations Supported
Slack
Desktop.com
Freshdesk
Freshservice
GitHub
Google Analytics
HubSpot CRM
HubSpot Customer Platform
IBM Watson
Keap
API Availability
Has API
API Availability
Has API
Pricing Information
$9 per month
Free Trial Offered?
Free Version
Pricing Information
$25 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Helpmonks
Date Founded
2014
Company Location
United States
Company Website
helpmonks.com
Company Facts
Organization Name
Acquire
Date Founded
2015
Company Location
United States
Company Website
acquire.io
Categories and Features
Email Management
Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Marketing Automation
A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback