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What is Hero?

Hero serves as a comprehensive platform for booking, payments, and ticketing, catering to travel agents and tour and activity resellers globally. It operates as a SaaS solution, offering uncapped commissions for B2B2C transactions and white-labeled services for B2B2C clients, ensuring flexibility and growth potential for its users. This innovative approach empowers partners to streamline their operations while maximizing revenue opportunities.

What is HelpHero?

You can design engaging and straightforward product tours that facilitate a smoother onboarding experience for your users, enabling them to quickly familiarize themselves with new features. There is no need for extensive programming skills or large financial investments to implement these tours. Our dynamic product walkthroughs immediately capture users' attention, allowing them to absorb information as they navigate through the application, simplifying the onboarding process. HelpHero streamlines the creation of these walkthroughs without any coding requirements, enabling you to showcase key features and updates effectively. This way, users will have a clear understanding of the latest enhancements and how to utilize them effectively. Consequently, this leads to reduced confusion, frustration, and an overall increase in user adoption and retention rates. Contextual tours ensure that users receive timely information just when they need it, preventing the need for them to seek help proactively. By guiding users toward successful interactions, HelpHero can significantly lower customer support expenses and response times. Ultimately, HelpHero serves as an accessible and budget-friendly onboarding solution that empowers your users while simplifying your support processes. In this way, you can focus on growing your business while ensuring a seamless experience for your customers.

Media

Media

Integrations Supported

Stripe
TourConnect

Integrations Supported

Angular
Google Chrome
Microsoft Edge
Mozilla Firefox
React
Safari

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$55 per month
All plans include access to advanced features and comes with unlimited tours, hotspots, checklists & team members. Get two months free on annual plans.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Hero Travel

Date Founded

2014

Company Location

Australia

Company Website

hero.travel

Company Facts

Organization Name

HelpHero

Company Location

New Zealand

Company Website

helphero.co

Categories and Features

Travel Agency

Itinerary Creation
Payment Processing
Quote Management

Categories and Features

Customer Onboarding

Not specified

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

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