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What is Heroic?

Heroic is an open-source monitoring tool that was originally crafted at Spotify to address difficulties associated with the vast-scale gathering and near real-time evaluation of metrics. It consists of a small set of specialized components, each designed for specific functions within the system. Heroic provides unlimited data retention, provided there is sufficient investment in hardware, as well as federation capabilities that allow multiple Heroic clusters to interconnect and offer a cohesive interface. A pivotal feature, known as Consumers, is responsible for the ingestion of metrics, showcasing the system's emphasis on operational efficiency. Throughout Heroic's development, it became clear that overseeing hundreds of millions of time series without adequate context presents notable hurdles. Furthermore, the federation support enhances the system's ability to manage requests across different independent Heroic clusters, enabling them to deliver services to clients through a single, global interface. This not only optimizes operations but also reduces cross-regional traffic, as each cluster can operate autonomously within its specific area. As a result, Heroic stands out as a powerful solution for organizations seeking effective monitoring tools, capable of adapting to diverse operational needs. The combination of these features makes Heroic a compelling choice for enterprises aiming for scalable and efficient monitoring capabilities.

What is Helpy?

Helpy is a customer support solution tailored for businesses that prioritize the security of customer information. Safeguard your data while ensuring exceptional customer service! Helpy Pro is specifically tailored for private and on-site installations, allowing you to prevent vendor dependency, maintain ownership of your data, and seamlessly connect with existing tools, ensuring your data remains confidential and secure. With over 500,000 downloads, Helpy is utilized worldwide in both its pro and open-source formats, showcasing its global appeal and effectiveness. This platform not only enhances customer support but also empowers organizations to take full control of their data.

Media

Media

Integrations Supported

Apache Cassandra
Apache Kafka
Elasticsearch
Google Cloud Bigtable

Integrations Supported

Apache Cassandra
Apache Kafka
Elasticsearch
Google Cloud Bigtable

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Heroic

Company Website

spotify.github.io/heroic

Company Facts

Organization Name

Helpy.io, Inc.

Date Founded

2016

Company Location

United States

Company Website

helpy.io

Categories and Features

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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