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What is HiLivePro?

Handling your phone calls has become exceptionally easy. For more than ten years, we have collaborated with various businesses to provide a level of service that is truly unmatched. Recognizing that every call necessitates a distinct strategy, we take pride in delivering customized solutions for each interaction. This commitment is why we emphasize the importance of meeting with you to comprehensively discuss your requirements. Our dedicated team is always available to update your schedule or address any questions you might have. The uniqueness of our service is clear, and that is why many clients have chosen to remain with us since we first began a decade ago. Our receptionists approach every call with the highest level of care and are well-equipped to manage any situation or inquiry that may arise. Present us with any issue related to phone or front office functions, and we will create a practical and cost-effective solution tailored for your organization. We provide live call answering to ensure that your clients feel as though they are conversing directly with a member of your staff, enhancing the personalized service that distinguishes us from others. With our unwavering dedication to quality, your business can flourish while we take care of all your communication requirements effortlessly. We believe that building strong relationships with our clients further enhances the success of our collaborative efforts.

What is AnswerFirst?

Our dedicated team of Virtual Receptionists is on hand 24/7, offering their expertise at a fraction of the cost of hiring a full-time receptionist for a standard 40-hour workweek. Studies show that there is an 80% chance that callers will hang up rather than leave a message in a voicemail system, with many disconnecting after just five rings. To address this issue, many companies are now choosing to outsource traditional telephone reception services. Our Customer Service Representatives, who possess professional training, can handle your incoming calls just like you would, with the capability of transferring calls to your office or mobile lines and providing detailed message-taking for prompt delivery. You can select our services to be available around the clock or limit them to peak hours, ensuring our support aligns with your business needs. It is vital to understand that failing to answer crucial revenue-generating or customer service calls can negatively impact your company's financial success. Moreover, AnswerFirst’s Customer Service Professionals are trained to manage your emails promptly, guaranteeing that no important communication slips through the cracks. By leveraging our services, you not only improve your business's response time but also strengthen relationships with your clients, fostering loyalty and trust in your brand. Ultimately, this proactive approach can lead to increased customer satisfaction and potential growth for your business.

Media

Media

Integrations Supported

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

Integrations Supported

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per year
Free Trial Offered?
Free Version

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HiLivePro

Company Location

United States

Company Website

hilivepro.com

Company Facts

Organization Name

AnswerFirst

Company Location

United States

Company Website

answerfirst.com/virtual-receptionist/

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