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What is Home Care Pulse?

Gather extensive and unbiased insights from both your clients and caregivers. By analyzing these insights, tracking emerging patterns, and nurturing client loyalty, you will be able to retain a greater number of caregivers while simultaneously freeing up essential time for your team. Combining caregiver feedback with training programs not only boosts caregiver retention rates but also improves the overall care experience. Through our partnership with the esteemed training organization In the Know, we provide training that enables you to implement actionable strategies based on the feedback received from clients and caregivers, available in both online and in-person formats. Effectively manage, respond to, and foster online reviews from multiple platforms all within a single, user-friendly interface. Given that 90% of consumers consult online reviews prior to making purchases, it is vital to build a strong online reputation. Utilizing third-party surveys enhances accuracy and reliability while also conserving your time. Experience the peace of mind that comes with a consistent understanding of the feelings of both your clients and caregivers. This ongoing relationship allows you to make continuous improvements and adapt to their evolving needs, ensuring that your services remain relevant and effective. Regularly engaging with feedback not only strengthens relationships but also fosters a culture of open communication.

What is Fetch Review?

Encouraging your clients to provide feedback has become quicker and more straightforward than ever. Fetch Reviews is recognized as a leading solution for review management in the current marketplace. With its user-friendly dashboard, the platform simplifies the entire review management experience, making it easy to dispatch review requests and monitor the history of client interactions. Studies show that a remarkable 88% of consumers consider reviews before making a purchase, while 63% are more likely to choose businesses that display favorable reviews. This insight has motivated us to facilitate a seamless process for clients to express their opinions directly, ensuring their perspectives are acknowledged prior to any public review publication. By giving clients the chance to submit feedback manually, you can tackle any issues they might bring up, which in turn boosts your reputation and increases customer satisfaction. Consequently, this approach not only cultivates a healthier interaction with your clients but also helps prevent negative reviews from arising in the first place, leading to a more favorable overall customer experience. Engaging effectively with your clients can turn potential criticism into constructive dialogue.

Media

Media

Integrations Supported

Airbnb
AlayaCare
AxisCare
Facebook
Google
Savii Care
Tripadvisor
WellSky Home Health
Yelp

Integrations Supported

Airbnb
AlayaCare
AxisCare
Facebook
Google
Savii Care
Tripadvisor
WellSky Home Health
Yelp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$29.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Home Care Pulse

Date Founded

2008

Company Location

United States

Company Website

www.homecarepulse.com

Company Facts

Organization Name

Fetch Review

Company Website

fetchreview.com.au

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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