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features
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What is Hopscotch?

To create a welcoming and enjoyable initial experience for users, it is essential to effectively facilitate their onboarding process. As new features are introduced, encourage users to explore these additions while also highlighting existing functionalities that they may have overlooked. Each time users log into the app, offer them a new tip to enhance their interaction, promoting their journey towards becoming adept users. Keep users updated on the latest features, upcoming webinars, or planned app maintenance to ensure they feel informed. Implementing conditional logic can help customize in-app messages based on individual user activities, making the experience feel more personal. Users will have the opportunity to engage interactively with guides by clicking buttons, following links, and filling out forms. Attractive tooltips can be utilized to highlight various elements within the app, educating users about its features and capabilities. Extend a warm welcome to new users and share announcements about recent updates or future webinars to create a sense of community. Moreover, strategically timed in-app messaging campaigns can effectively announce important features and events, fostering sustained engagement. By adopting this approach, you not only promote a positive user experience but also encourage ongoing interaction with your app, ensuring that users feel supported and informed throughout their journey. Ultimately, this commitment to user engagement can lead to higher satisfaction and retention rates.

What is HelpHero?

You can design engaging and straightforward product tours that facilitate a smoother onboarding experience for your users, enabling them to quickly familiarize themselves with new features. There is no need for extensive programming skills or large financial investments to implement these tours. Our dynamic product walkthroughs immediately capture users' attention, allowing them to absorb information as they navigate through the application, simplifying the onboarding process. HelpHero streamlines the creation of these walkthroughs without any coding requirements, enabling you to showcase key features and updates effectively. This way, users will have a clear understanding of the latest enhancements and how to utilize them effectively. Consequently, this leads to reduced confusion, frustration, and an overall increase in user adoption and retention rates. Contextual tours ensure that users receive timely information just when they need it, preventing the need for them to seek help proactively. By guiding users toward successful interactions, HelpHero can significantly lower customer support expenses and response times. Ultimately, HelpHero serves as an accessible and budget-friendly onboarding solution that empowers your users while simplifying your support processes. In this way, you can focus on growing your business while ensuring a seamless experience for your customers.

Media

Media

Integrations Supported

Angular
Google Chrome
Microsoft Edge
Mozilla Firefox
React
Safari

Integrations Supported

Angular
Google Chrome
Microsoft Edge
Mozilla Firefox
React
Safari

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Pricing Information

$55 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hopscotch

Company Location

Canada

Company Website

hopscotch.club/

Company Facts

Organization Name

HelpHero

Company Location

New Zealand

Company Website

helphero.co

Categories and Features

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

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