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Ratings and Reviews 3 Ratings
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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
What is Hornbill?
What is GW Apps?
Integrations Supported
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing Information
$350/month for 100 users & 5 apps
$900/month for 350 users & 25 apps
Custom Enterprise Pricing - Contact for Details
Supported Platforms
Supported Platforms
Customer Service / Support
Customer Service / Support
Training Options
Training Options
Company Facts
Organization Name
Hornbill
Date Founded
1995
Company Location
United Kingdom
Company Website
www.hornbill.com
Company Facts
Organization Name
GW Apps
Date Founded
2018
Company Location
United States
Company Website
www.gwapps.com
Categories and Features
Help Desk
IT Service
ITSM
Workflow Management
Categories and Features
App Makers
Application Development
GW Apps is an innovative no-code solution that empowers users to create secure, bespoke business applications swiftly without any coding knowledge. Through an intuitive drag-and-drop interface, teams can craft data-centric apps that include forms, workflows, and dashboards specifically designed to meet their unique requirements. This platform serves as an excellent alternative to traditional spreadsheet or email-based processes, allowing businesses to roll out fully functional applications in a matter of days, rather than spanning months. With enterprise-level security features, detailed permission settings, audit logs, and automation capabilities, GW Apps guarantees scalability, compliance, and straightforward upkeep for various departments within an organization.
Business Process Management
GW Apps simplifies business process management (BPM) by enabling organizations to design, automate, and oversee processes without the need for intricate programming. Create intricate workflows featuring conditional logic, service level agreements (SLAs), and approval mechanisms; access live metrics via dashboards and reports. By transforming manual operations into digital formats and implementing consistent procedures, GW Apps enhances visibility, ensures compliance, and improves efficiency—empowering teams to cut down on cycle times and operational expenses while staying adaptable to changing requirements.
Forms Automation
GW Apps transforms traditional static forms into interactive and automated solutions. Create forms featuring numerous fields neatly arranged into tabs or sections for better organization. You can incorporate conditional logic, validation, calculated fields, and approval processes—all without writing a single line of code. Form submissions can initiate workflows, send notifications, and update data, streamlining information management for reporting and analytical purposes. This tool is ideal for human resources, finance, operations, and any workflows that rely on email or spreadsheets.
Low-Code Development
Designed for rapid development without coding, GW Apps offers the option for low-code enhancements for those instances where advanced customization is required. Developers have the ability to incorporate scripts, formulas, and integrations to address unique situations or intricate logic. This blended strategy merges the quickness of no-code solutions with the adaptability of conventional programming, allowing for the fulfillment of complex needs while maintaining swift deployment and straightforward upkeep.
No-Code Development
GW Apps enables both business and IT departments to create powerful applications without the need for coding. Featuring a visual design interface, it allows for the creation of intricate forms, automates workflows, manages role-based access, and facilitates integrations—significantly quicker than conventional development methods. With a focus on enterprise-level security, thorough auditing, and scalability, GW Apps effectively connects business requirements with constrained development resources, fostering swift digital transformation while minimizing costs and risks.
Rapid Application Development (RAD)
GW Apps represents the essence of Rapid Application Development (RAD) by providing a visual development environment, along with reusable components and templates. This empowers teams to quickly prototype, refine, and deploy applications much faster than traditional coding methods. By shortening delivery timelines and reducing expenses, organizations can swiftly adapt to evolving needs—often bringing production-ready applications to market within days instead of months. GW Apps ensures that businesses remain nimble, all while upholding strong governance, security, and scalability standards.
Web App Development
GW Apps offers a modern solution for creating responsive, cloud-hosted web applications without the need for conventional coding. Users can easily develop secure, data-centric applications that include dashboards, forms, and automated workflows, all controlled through an intuitive visual interface. The platform supports role-specific permissions, maintains audit trails, and boasts a scalable architecture, simplifying both the deployment process and subsequent updates. This enables organizations to rapidly launch and adapt their web applications with little reliance on IT resources.
Workflow Management
GW Apps is at the forefront of workflow automation. With its intuitive platform, you can design intricate, multi-tiered workflows that incorporate rules, simultaneous processes, alerts, and approval sequences—all without the need for coding. Streamline monotonous tasks, ensure uniformity, and achieve instant tracking and audit capabilities. Whether it's handling expense submissions, managing onboarding processes, or overseeing vendor relationships, GW Apps empowers you to swiftly modify workflows in response to evolving policies, enhancing efficiency, responsibility, and collaboration across teams.