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What is HotelSmarters?
HotelSmarters is a cutting-edge middleware solution designed specifically for the hospitality sector, transforming in-room televisions and guest mobile devices into interactive platforms that enhance the guest experience. This innovative system enables hotels to deliver welcome messages in various languages, promote additional services like spa treatments and dining options directly through the television, and streamline ecommerce transactions for guest purchases. Furthermore, it integrates smoothly with property management systems, allowing for the display of billing information and the status of services while providing essential features such as self check-in/out, mobile key access, and digital signage. By gathering valuable analytics on guest interactions, the platform aims to improve hotel operations and boost revenue. Additionally, HotelSmarters merges personalized guest engagement with flexible remote service ordering, integrated payment solutions, and efficient content delivery, which collectively work to enhance guest satisfaction and increase the property’s profitability. Thus, it not only elevates the overall guest experience but also optimizes hotel management workflows, creating a more efficient operational environment. This comprehensive approach ensures that both guests and hotel staff benefit from a seamless interaction.
What is Akia?
The advancement of technology has significantly altered how people prefer to communicate. By employing SMS and favored messaging platforms, interactions with guests can become more efficient and enjoyable. Automated replies can effectively handle frequent questions, ensuring that guests obtain prompt support without unnecessary delays. Additionally, pre-scheduled messages can be utilized to warmly welcome guests, follow up on their experiences, and remind them of upcoming activities available at the venue. Conducting in-stay surveys provides a means to assess guest satisfaction and quickly resolve any concerns, enhancing the overall experience for visitors. Moreover, using hotel text messaging can greatly increase guest interaction and encourage direct reservations. Gathering key information from guests opens up opportunities to promote extra services like room upgrades, dining experiences, and early check-ins. It is equally important to clearly communicate your property's policies on registration forms for guests to acknowledge. This proactive strategy not only promotes transparency but also strengthens the bond between guests and the hotel. Ultimately, by embracing these advanced communication methods, establishments can foster a more personalized and engaging experience for their visitors.
Integrations Supported
Cloudbeds
FLEXIPASS
Infor HMS
Jonas Chorum
Knowcross
Little Hotelier
Maestro PMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
OwnerRez
API Availability
API Availability
Pricing Information
$3.99 per room
Free Version
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
HotelSmarters
Date Founded
2023
Company Location
United States
Company Website
hotelsmarters.com
Company Facts
Organization Name
Akia
Date Founded
2018
Company Location
United States
Company Website
www.akia.com/solutions/guest-experience