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What is Hotelogix?

Hotelogix is a cloud-driven software solution tailored for hotel management, aiming to streamline operations, expand market reach, and boost booking rates. The platform offers a comprehensive suite of tools, including a Hotel Property Management System (PMS), Channel Manager, Booking Engine, Revenue Management features, reporting capabilities, and a mobile app for guest services. By implementing Hotelogix, hotels can significantly improve the guest experience and enjoy various advantages. One key benefit is enhanced communication, which allows hotels to engage effectively with guests throughout their stay. This includes timely responses to bookings and cancellations, sharing essential information before arrival, keeping guests updated during their stay, and following up after they have checked out. Additionally, the software supports personalization at every step of the guest journey, enabling tailored email communications that include the recipient's name in the subject line. It even automates some aspects of this personalization, enhancing the likelihood of receiving positive reviews by reaching out to guests post-departure to gather feedback on their unique experiences. Overall, Hotelogix prioritizes convenience and efficiency, empowering hoteliers to optimize resources and better serve their guests while fostering a more satisfying overall experience.

What is Customer Alliance?

Established in Berlin in 2009, Customer Alliance has since partnered with numerous chain and independent hotels globally, supported by a dedicated team of over 90 staff members. Their collaboration focuses on enhancing online reputations and boosting revenue for these establishments. One of their standout solutions enables hotels to gather, share, analyze, and report guest reviews from various online platforms. By utilizing this tool, hotels gain valuable insights into their operational performance. Consequently, this understanding helps them to cater more effectively to their guests' needs, ultimately leading to increased financial success. The impact of Customer Alliance's offerings is profound, as they empower hotels to thrive in a competitive market.

Media

Media

Integrations Supported

Aiosell
AxisRooms
Facebook
Lybra Assistant
Posist
Snapfix
Userguest
Xero
Xperium

Integrations Supported

Aiosell
AxisRooms
Facebook
Lybra Assistant
Posist
Snapfix
Userguest
Xero
Xperium

API Availability

Has API

API Availability

Has API

Pricing Information

$3.99/month
Free Trial Offered?
Free Version

Pricing Information

79.00€ / month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hotelogix

Date Founded

2008

Company Location

India

Company Website

www.hotelogix.com

Company Facts

Organization Name

CA Customer Alliance GmbH

Date Founded

2009

Company Location

Germany

Company Website

www.customer-alliance.com/en

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

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