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What is Hotelware PMS?

In the fiercely competitive hospitality industry of today, the combination of efficiency and warmth at the front desk is now regarded as a fundamental necessity rather than just a beneficial trait. To meet this critical demand, Hotelware PMS provides a wide range of features designed to empower hospitality professionals in improving guest service, which consequently boosts revenue per available room (REV PAR). This property management system is meticulously designed to cater to the varied requirements of hotels, regardless of size, including those within chains, and it can be customized for both single and multi-property operations. Moreover, Hotelware PMS integrates flawlessly with other hotelware systems, offering hoteliers a unified and fully interconnected solution. Its reservation capabilities boast a comprehensive set of tools for managing both individual and group bookings, whether these are done directly or through tour operators, travel agents, or corporate clients. The platform encompasses various functionalities, including reservation confirmations, cancellations, waiting list management, deposit collection, and accommodations for sharers. Additionally, the intuitive rate management system streamlines the handling of contracts and pricing strategies, ensuring operations run smoothly. With these extensive features, Hotelware PMS not only simplifies routine tasks but significantly elevates the overall guest experience, making it an indispensable asset in the hospitality landscape. As a result, hotels can offer a more personalized touch while maintaining high operational efficiency, thus fostering guest loyalty and satisfaction.

What is Cendyn Call Center?

Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services. Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation. It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele. This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses. Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.

Media

Media

No images available

Integrations Supported

Civitfun

Integrations Supported

Civitfun

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Theova UHS

Company Location

Cyprus

Company Website

www.theovauhs.com/hotelware-pms

Company Facts

Organization Name

Cendyn

Date Founded

1996

Company Location

United States

Company Website

go.cendyn.com/cendyn/sourceforge/call-center

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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