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What is Hoteza?

Hoteza's web platform significantly enhances the safety of guests by minimizing the need for direct interactions with hotel staff, allowing visitors to express their preferences, needs, or questions through a chat feature. It offers various functionalities, including synchronization of PMS guest profiles, personalized app links, and streamlined billing processes, all while integrating smoothly with systems designed to optimize services and manage room controls. Guests can easily arrange for cleaning services, request additional pillows, or book a table at the hotel’s restaurant, in addition to checking the availability of spa services. The system not only simplifies the display of check-out information, such as the final bill, but also enables guests to avoid long queues at reception thanks to an efficient quick check-out option. Communication with hotel personnel is made easier through a built-in messaging system, ensuring that guests receive timely answers to their inquiries. QR codes can be strategically placed throughout the hotel on various materials, such as at the front desk, inside elevators, or on key card holders, allowing guests to quickly access vital services and information. This innovative methodology not only reinforces a safe environment but also guarantees a highly efficient hotel experience for every visitor, resulting in increased guest satisfaction and loyalty.

What is Amadeus HotSOS?

HotSOS, created by Amadeus Hospitality, serves as a software solution designed to enhance hotel management and enrich the experiences of guests. By improving communication and coordination among hotel staff, it ensures swift responses to guest requests, maintenance issues, and cleaning tasks. The software's automation of service processes and its ability to deliver real-time updates result in more streamlined hotel operations, reduced operational costs, and an improved guest experience overall. Furthermore, it provides data-driven analytics that enable hotel managers to monitor essential performance metrics and make informed decisions to optimize service delivery. This holistic approach not only simplifies daily operations but also cultivates a standard of excellence throughout the hospitality sector. As hotels increasingly adopt such innovative tools, they position themselves to better meet the evolving needs of their clientele.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$3 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hoteza

Company Website

hoteza.app

Company Facts

Organization Name

Amadeus Hospitality

Date Founded

1987

Company Location

United States

Company Website

www.amadeus-hospitality.com/service-optimization-software/hotsos/

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