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What is Hoteza?
Hoteza's web platform significantly enhances the safety of guests by minimizing the need for direct interactions with hotel staff, allowing visitors to express their preferences, needs, or questions through a chat feature. It offers various functionalities, including synchronization of PMS guest profiles, personalized app links, and streamlined billing processes, all while integrating smoothly with systems designed to optimize services and manage room controls. Guests can easily arrange for cleaning services, request additional pillows, or book a table at the hotel’s restaurant, in addition to checking the availability of spa services. The system not only simplifies the display of check-out information, such as the final bill, but also enables guests to avoid long queues at reception thanks to an efficient quick check-out option. Communication with hotel personnel is made easier through a built-in messaging system, ensuring that guests receive timely answers to their inquiries. QR codes can be strategically placed throughout the hotel on various materials, such as at the front desk, inside elevators, or on key card holders, allowing guests to quickly access vital services and information. This innovative methodology not only reinforces a safe environment but also guarantees a highly efficient hotel experience for every visitor, resulting in increased guest satisfaction and loyalty.
What is Hotelinking?
Hotelinking introduces a groundbreaking suite of completely contactless tools for the hospitality sector, designed to revolutionize the guest experience by digitizing various processes. One of its key features is AutoCheckin, a state-of-the-art online check-in system that allows guests to register remotely using any device they prefer. This self-sufficient process removes the necessity for face-to-face interaction with reception staff, enabling guests to effortlessly scan their passports, sign important documents, settle their bills, select their rooms, and finalize check-out without needing to download any applications. It effectively accommodates travelers with reservations from diverse sources such as direct bookings, tour operators, and online travel agencies, which considerably reduces the demands placed on front desk staff. In addition to these capabilities, Hotelinking's Captive WiFi Portal gathers essential data that enables hotels to maintain ongoing communication with guests and gain insights into their preferences. By leveraging automation, hotels can manage thousands of reservations more efficiently, enhance their branding initiatives, improve guest satisfaction, and strengthen their online presence. Consequently, Hotelinking not only boosts operational effectiveness but also cultivates a stronger bond between hotels and their clientele, leading to a more personalized experience for every guest. This innovative approach ultimately positions hotels to thrive in an increasingly digital landscape.
Integrations Supported
Adyen
Apple Pay
Avalon
Cisco Meraki
GuestCentric
HubSpot CRM
HubSpot Customer Platform
M-PESA
M3
Mailchimp
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Online Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
Hoteza
Company Website
hoteza.app
Company Facts
Organization Name
Hotelinking
Date Founded
2016
Company Location
Spain
Company Website
www.hotelinking.com
Categories and Features
Hotel Guest Experience
Not specified
Categories and Features
Hotel Guest Experience
Not specified
WiFi Hotspot
Not specified