Hotjar Reviews & Ratings

Hotjar

4.8 out of 5 stars

Ratings and Reviews 6 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • GWI Reviews & Ratings
    4.4 out of 5 stars 201 Ratings
    Company Website for GWI
  • GetResponse Reviews & Ratings
    4.3 out of 5 stars 1,801 Ratings
    Company Website for GetResponse
  • SiteMinder Reviews & Ratings
    4.6 out of 5 stars 700 Ratings
    Company Website for SiteMinder
  • NINJIO Reviews & Ratings
    4.8 out of 5 stars 416 Ratings
    Company Website for NINJIO
  • KUKUI Reviews & Ratings
    4.8 out of 5 stars 80 Ratings
    Company Website for KUKUI
  • Bitdefender Ultimate Small Business Security Reviews & Ratings
    5.0 out of 5 stars 5 Ratings
    Company Website for Bitdefender Ultimate Small Business Security
  • Visual Visitor Reviews & Ratings
    4.9 out of 5 stars 251 Ratings
    Company Website for Visual Visitor
  • Mitti (by SafetyCulture) Reviews & Ratings
    4.6 out of 5 stars 872 Ratings
    Company Website for Mitti (by SafetyCulture)
  • Aircall Reviews & Ratings
    4.3 out of 5 stars 1,838 Ratings
    Company Website for Aircall
  • MikMak Reviews & Ratings
    4.5 out of 5 stars 85 Ratings
    Company Website for MikMak

What is Hotjar?

Achieve a more profound understanding of your website's user experience without becoming inundated with excessive data. Unlike conventional web analytics tools that primarily concentrate on traffic statistics, they often overlook the genuine actions taken by users—this is where Hotjar proves invaluable. By tracking essential metrics such as Customer Satisfaction (CSAT), Net Promoter Score (NPS®), and the Voice of Customer (VOC), you can gain a more accurate picture of user sentiment. Eliminate guesswork by leveraging Session Recordings to see how users engage with your site, which helps you relate to their difficulties. Analyzing user interactions and asking pertinent questions at key moments can significantly boost engagement levels. Hotjar easily integrates with many popular platforms, simplifying the visualization of user behaviors. This visual display of clicks, taps, and scrolling patterns offers critical insights into what motivates users and their preferences. Moreover, observing actual visitor interactions through recordings allows you to pinpoint specific areas that need enhancement, enabling you to better meet your audience's expectations. In the end, Hotjar equips you with the tools necessary to foster a more user-focused experience, ultimately leading to improved satisfaction and loyalty.

What is Exatom?

Uncover the factors leading to form abandonment or issues during checkout, and implement the necessary enhancements. The key to successful optimization lies in comprehending form experience analytics, which is crucial for refining a significant component of the customer journey. By gaining meaningful insights, you can improve your forms and elevate your business performance. The efficiency of your website's forms can greatly influence the success of your previous online investments. Consequently, it is vital to ensure your web forms function at their highest capability. Exatom provides three all-inclusive solutions on a unified platform, which includes form analytics and field metrics that offer deep insights not found in Google Analytics, data-driven tooltips to subtly assist your visitors, and immediate notifications for any form-related issues. At Exatom, we emphasize the importance of client privacy, which is why our platform operates without cookies and avoids the collection of personal information. Our offerings are designed to accommodate businesses of all sizes, from small and medium enterprises to large corporations. We cater to various industries such as ecommerce, automotive, B2B, financial services, and gambling, providing customized solutions to meet diverse requirements. By utilizing our platform, businesses can significantly enhance their form functionality while also boosting user engagement and satisfaction, leading to improved overall performance. This holistic approach ensures that your organization not only resolves current issues but also anticipates future challenges effectively.

Media

Media

Integrations Supported

Axis LMS
Boxmode
Checkout X
Crowded
Desktop.com
Hostinger Website Builder
HubSpot Content Hub
MineOS
Qwilr
Reveall
SITE123
Segment
Shopify
Spree Commerce
Supermetrics
Ucraft Logo Maker
Unstack
Versoly
Wplino
Zuppler

API Availability

API Availability

Pricing Information

$99 per month
Free Trial Offered?

Pricing Information

€150 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Hotjar

Date Founded

2014

Company Location

Malta

Company Website

www.hotjar.com

Company Facts

Organization Name

Exatom

Date Founded

2021

Company Location

Belgium

Company Website

exatom.io

Categories and Features

Customer Experience

Analytics
Dashboard
Feedback Management
Sentiment Analysis
Survey Management

Customer Feedback

Alerts / Notifications
Behavior Analytics
Screenshot / Screen Capture
User Testing Tools
Video Feedback
Website Feedback

Customer Journey Mapping Tools

Behavioral Analytics
Surveys & Feedback

Customer Retention

Not specified

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Website Analytics

Marketing Analytics

Customer Journey Mapping
Dashboard
Website Analytics

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Survey

Custom Survey URLs
Data Analysis Tools
Mobile Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic

Usability Testing

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Heatmaps
Screen Activity Recording
Usability Testing
User Journeys
User Research

Visual Feedback

Not specified

Web Analytics

Form Analytics
User Interaction Tracking

Website Optimization Tools

Performance Metrics
Problem Area Alerts

Categories and Features

Digital Analytics

Not specified

eCommerce Analytics

Not specified

Marketing Analytics

Not specified

Popup Builders

Not specified

Session Replay

Not specified

User Research

Not specified

Popular Alternatives

Smartlook Reviews & Ratings

Smartlook

4.8 out of 5 stars

Popular Alternatives

Extellio Reviews & Ratings

Extellio

Extellio International AB
4.8 out of 5 stars
TWIPLA Reviews & Ratings

TWIPLA

5.0 out of 5 stars
Userback Reviews & Ratings

Userback

4.9 out of 5 stars
Plerdy Reviews & Ratings

Plerdy

5.0 out of 5 stars
Hotjar Reviews & Ratings

Hotjar

4.8 out of 5 stars