Ratings and Reviews 6 Ratings
Ratings and Reviews 0 Ratings
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What is Hotjar?
Achieve a more profound understanding of your website's user experience without becoming inundated with excessive data. Unlike conventional web analytics tools that primarily concentrate on traffic statistics, they often overlook the genuine actions taken by users—this is where Hotjar proves invaluable. By tracking essential metrics such as Customer Satisfaction (CSAT), Net Promoter Score (NPS®), and the Voice of Customer (VOC), you can gain a more accurate picture of user sentiment. Eliminate guesswork by leveraging Session Recordings to see how users engage with your site, which helps you relate to their difficulties. Analyzing user interactions and asking pertinent questions at key moments can significantly boost engagement levels. Hotjar easily integrates with many popular platforms, simplifying the visualization of user behaviors. This visual display of clicks, taps, and scrolling patterns offers critical insights into what motivates users and their preferences. Moreover, observing actual visitor interactions through recordings allows you to pinpoint specific areas that need enhancement, enabling you to better meet your audience's expectations. In the end, Hotjar equips you with the tools necessary to foster a more user-focused experience, ultimately leading to improved satisfaction and loyalty.
What is FullSession?
FullSession is an AI-guided session replay and analytics platform designed to help digital teams find friction, prioritize improvements, and measure the impact of their fixes. The platform brings together session replay, heatmaps, funnel and conversion analysis, error monitoring, alerts, feedback widgets, surveys, and integrations so teams can understand the full user experience from one place. Its Lift AI feature analyzes real user sessions and turns them into a prioritized list of opportunities tied to business goals. Instead of forcing teams to debate opinions or dig through disconnected dashboards, FullSession shows which issues are likely to affect conversion, activation, onboarding, checkout, or other key outcomes. Session replay lets teams watch full user journeys and understand the behavior behind drop-offs, failed conversions, and confusing experiences. Funnels and conversion tools help identify which steps are leaking revenue and allow users to click into the sessions behind each metric. Heatmaps reveal clicks, movement, scroll depth, attention hotspots, dead zones, and underperforming calls to action across desktop and mobile experiences. Errors and alerts help engineering and QA teams connect frontend or backend issues to impacted users, console details, network context, and the exact replay needed for faster debugging. Feedback tools capture user comments at the moment of friction and connect those comments to behavioral evidence for clearer prioritization. FullSession also integrates with CRM, support, analytics, experimentation, and workflow tools so teams can attach session context to customer profiles or trigger workflows when key events happen. With privacy-friendly recording, sensitive data masking, element blocking, access controls, and support for GDPR, CCPA, and PCI-conscious workflows, FullSession helps organizations optimize user experiences while maintaining strong data protection.
Integrations Supported
Axis LMS
Segment
Shopify
Wix
WordPress
DataUnlocker
Ethyca
FuseCommander
Hostinger Website Builder
HubSpot CRM
Integrations Supported
Axis LMS
Segment
Shopify
Wix
WordPress
API Availability
API Availability
Pricing Information
$99 per month
Free Trial Offered?
Pricing Information
Free
Free forever $0 (500 sessions/mo), Growth from $49/mo (10,000 sessions), Professional from $349/mo (100,000 sessions, includes Lift AI), Enterprise custom; 14-day trial and 20% annual discount on paid plans
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Hotjar
Date Founded
2014
Company Location
Malta
Company Website
www.hotjar.com
Company Facts
Organization Name
FullSession
Date Founded
2020
Company Location
United States
Company Website
www.fullsession.io
Categories and Features
Conversion Rate Optimization
Not specified
Customer Experience
Analytics
Dashboard
Feedback Management
Sentiment Analysis
Survey Management
Customer Feedback
Alerts / Notifications
Behavior Analytics
Screenshot / Screen Capture
User Testing Tools
Video Feedback
Website Feedback
Customer Journey Mapping Tools
Behavioral Analytics
Surveys & Feedback
Customer Retention
Not specified
Heatmap
Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Website Analytics
Marketing Analytics
Customer Journey Mapping
Dashboard
Website Analytics
Session Replay
Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation
Survey
Custom Survey URLs
Data Analysis Tools
Mobile Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Usability Testing
Not specified
User Research
Not specified
UX
For Mobile
For Websites
Heatmaps
Screen Activity Recording
Usability Testing
User Journeys
User Research
Visual Feedback
Not specified
Web Analytics
Form Analytics
User Interaction Tracking
Website Optimization Tools
Performance Metrics
Problem Area Alerts