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What is HubSpot Customer Platform?

HubSpot's AI-driven customer platform prioritizes your customers, empowering you to achieve more significant growth. It links your front-office teams by providing a comprehensive perspective on the customer journey, utilizing AI tools to ensure a smooth interaction with clients. This platform allows businesses to swiftly respond to emerging industry trends and technological advancements. Conventional CRMs fall short in fostering growth, as many aren't tailored to nurture customer relationships, a vital capability in today's AI-centric market where customers have the freedom to explore, assess, and make purchases at will. HubSpot's Customer Platform transcends traditional offerings by incorporating Smart CRM, which merges artificial intelligence with customer insights to facilitate adaptability. Additionally, it features solutions for engaging customers throughout their entire journey and boasts an extensive ecosystem that encompasses integrations, educational resources, and community support. Ultimately, this platform is meticulously crafted to enable businesses to forge deeper connections with their customers and accelerate growth effectively.

What is Admiral?

Admiral is the category leader for adblock recovery for publishers and the creator of Visitor Relationship Management (VRM). Trusted by thousands of publishers and backed by more than a decade of expertise, Admiral helps recover millions of dollars in advertising revenue lost to adblockers, privacy tools, DNS filtering, VPNs, network-level blocking, and other forms of monetization disruption. Beyond ad recovery, Admiral helps publishers recover and grow revenue through subscriptions, registrations, first-party data, consent management, email acquisition, social audience growth, donations, and other visitor monetization strategies. By combining multiple recovery and revenue-growth approaches in a unified platform, Admiral helps publishers reduce revenue leakage, increase visitor lifetime value, and strengthen direct audience relationships. Key capabilities include: • Industry-leading adblock detection, reinsertion, and recovery optimization • AI-powered Visitor Copilot for conversational engagement, audience guidance, and revenue growth • Digital subscriptions, paywalls, memberships, and donation programs • GDPR, CCPA, IAB, and Google-certified consent management • First-party data collection, audience segmentation, and visitor identification • Marketing automation, journey shaping, and AI-powered optimization • Email growth, social audience growth, registrations, and engagement campaigns • Analytics, testing, personalization, and revenue performance measurement Admiral's no-code platform can be deployed quickly and optimized continuously, helping publishers maximize revenue recovery, audience growth, and overall monetization performance.

Media

Media

Integrations Supported

Echobox
Facebook
LinkedIn
Mailchimp
Stripe Billing
WordPress
Zapier
dotdigital Engagement Cloud
ConnectPointz
Evalinator
Gnani Bot Builder Platform
LEX Reception
Letterhead
Mindset AI
OptiMonk
Relevance AI
Reply
SalesGPT
Sopro
Wing

Integrations Supported

Echobox
Facebook
LinkedIn
Mailchimp
Stripe Billing
WordPress
Zapier
dotdigital Engagement Cloud
ConnectPointz
Evalinator
Gnani Bot Builder Platform
LEX Reception
Letterhead
Mindset AI
OptiMonk
Relevance AI
Reply
SalesGPT
Sopro
Wing

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Free - Revenue Share Model
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HubSpot

Date Founded

2006

Company Location

United States

Company Website

www.hubspot.com/products/customer-platform

Company Facts

Organization Name

Admiral

Date Founded

2015

Company Location

United States

Company Website

www.getadmiral.com

Categories and Features

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Construction CRM

Client Tracking
Contract Management
Forecasting
Project Management
Quote Management
Sales Management
Scheduling
Time Management

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Content Marketing

Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management

CPQ

2D Drawing
3D Modeling
Approval Workflow
Guided Selling
Product Configurator
Proposal Generation
Quotes / Estimates
Renewal Management
Self Service Portal
eCommerce

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

eCommerce Marketing

AB Testing
Abandoned Cart Email
Analytics / ROI Tracking
Customer Data Profiles
Dynamic Content
Email Marketing
Email Personalization
Facebook Ads
Google Ads
Product Recommendations
Push Notifications
Retargeting
SMS Marketing
Search Marketing
Segmentation
Signup Forms & Popups
Social Marketing
Triggered Emails
Website Visitor Tracking

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Email Template Design

A/B Testing
Code From Scratch
Drag & Drop Editing
Image Library
Import HTML Code
Mobile-Friendly / Responsive
Potential Issue Identification
Premade Templates
Proofing
Reporting / Analytics
Text Editor
Theme Editor

Financial CRM

Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Landing Page

A/B Testing
Analytics
Drag & Drop
Form Creation
Real Time Editing
Responsive
SEO Management
Templates

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Real Estate CRM

Campaign Management
Client / Property Matching
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Lead Management
Property Alerts
Referral Tracking
Segmentation

Revenue Operations

AI Insights
Account Health Dashboard
Automatic CRM Updates
Contact / Activity Tracking
RevOps Automation
Revenue Dashboard
Revenue Intelligence / Reporting
Sales Analytics
Sales Forecasting
Third-Party Data Aggregation

Sales Analytics

Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting

Sales Content Management

Audio / Video Recording
Audio File Management
Branded Sales Content
Centralized Sales Content Repository
Collaboration Tools
Content Recommendations
Email Management
Engagement Analytics
Interaction Tracking
Personalization
Sales Partner Management
Sales Training / Onboarding
Video File Management

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Sales Intelligence

CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Sales Tracking

Activity Dashboard
Alerts / Notifications
Appointment Scheduling
Call Logging
Comments / Notes
Custom Reports
Document Management
Email Templates
Interaction Tracking
Lead Management
Lead Scoring
Pipeline Management
Reporting / Analytics
Task Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Social CRM

Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Consent Management Platforms

Admiral is a Consent Management Platform (CMP) designed specifically for publishers, enabling media organizations to comply with GDPR, CCPA/CPRA, and various international privacy laws while enhancing consent acquisition and audience engagement. As a CMP that adheres to IAB standards and is compatible with Google services, Admiral facilitates the collection of consent, management of user preferences, transparency with vendors, privacy notifications, Consent Mode implementation, and adaptation to changing regulatory demands. In contrast to conventional CMPs that prioritize compliance, Admiral integrates privacy management with strategies for optimization, testing, personalization, and audience growth. This approach allows publishers to boost consent rates, expand their first-party data, increase their addressable audiences, and mitigate revenue losses stemming from reduced consent and signal degradation. As an integral part of Admiral's Visitor Relationship Management (VRM) platform, the Consent feature empowers publishers to harmonize regulatory compliance, enhance user experience, and drive monetization, all while fostering stronger direct connections with their audience.

Additional Users / Permissions
Automatic Cookie-Blocking
CCPA Compliance
CMS Integration
Cookie Crawling
Design/Branding Customization
Fingerprinting
GDPR Compliance
IAB Compliance
Reporting / Analytics
Responsive Design
Subdomains Compatibility
Tag Manager Integration
Whitelabel Solution

CRM

Admiral stands out as the leading CRM solution tailored specifically for media publishers, introducing the innovative concept of Visitor Relationship Management (VRM) to tackle the distinct challenges faced by audience-driven enterprises. Unlike conventional CRM tools that focus on managing sales funnels and customer accounts, media publishers must cultivate connections with anonymous web visitors, subscribers, registered users, email-based audiences, and advertisers on a large scale. With Admiral's VRM platform, publishers can effectively identify, categorize, engage, and monetize their visitors throughout the entire audience journey. By utilizing Admiral, publishers can enhance registrations, subscriptions, email outreach, first-party data, consented traffic, and revenue from visitors through advanced audience segmentation, personalized experiences, journey optimization, comprehensive analytics, and automation. As a frontrunner in adblock recovery and revenue generation for publishers, Admiral empowers media organizations to deepen their direct connections with audiences while optimizing revenue and maximizing the lifetime value of their visitors.

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

GDPR Compliance

Admiral stands out as a Consent Management Platform (CMP) tailored for publishers, aiding media organizations in adhering to GDPR, CCPA/CPRA, and various international privacy laws while enhancing consent acquisition and audience engagement. Designed to be compliant with IAB standards and compatible with Google, Admiral facilitates the collection of consent, management of preferences, transparency with vendors, privacy disclosures, and adaptation to changing regulatory landscapes. In contrast to conventional CMPs that prioritize compliance alone, Admiral integrates privacy management with strategies for optimization, testing, customization, and audience growth. This enables publishers to boost consent rates, expand their first-party data, enhance their addressable audiences, and mitigate revenue losses that stem from decreasing consent and data signal challenges. As part of Admiral's Visitor Relationship Management (VRM) system, the Consent feature empowers publishers to effectively navigate the complexities of compliance, enhance user experience, and drive monetization efforts while fostering more robust direct connections with their audience.

Access Control
Consent Management
Data Mapping
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

Marketing Automation

Lauded by Digiday as the premier Marketing Automation Platform, Admiral empowers publishers to streamline visitor engagement, enhance audience development, and drive revenue growth throughout the entire visitor experience. Tailored specifically for media organizations, Admiral integrates journey optimization, personalization, behavioral targeting, testing, and AI-driven enhancements into a single cohesive platform. With Admiral, publishers can automate various visitor pathways such as subscriptions, registrations, adblock recovery, consent management, email and social media growth, donations, and more, leveraging audience insights and real-time visitor interactions. The platform continuously evaluates messaging, promotions, and calls-to-action, automatically pinpointing successful strategies and enhancing performance over time. By directly linking automation with monetization results, Admiral enables publishers to recover lost revenue, expand their income streams, and optimize the overall value of their visitors.

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Personalization

Admiral empowers publishers to create customized experiences for their visitors, enhancing engagement, conversion rates, retention, and revenue generation. By leveraging audience segmentation, behavioral insights, consent indicators, referral origins, device specifications, and visitor histories, publishers can refine their messaging, offers, content access, subscription incentives, registration prompts, adblock recovery initiatives, and monetization strategies for each audience segment. Instead of using a one-size-fits-all approach, Admiral allows publishers to deliver the ideal value proposition to each visitor precisely when it matters. This tailored approach leads to improved subscription sign-ups, higher registration and consent rates, better adblock recovery outcomes, increased email sign-ups, and overall enhanced monetization for visitors.

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

Popup Builders

The Admiral Visitor Relationship Management (VRM) platform boasts an advanced visual designer that allows users to effortlessly create popups, modals, banners, nudges, overlays, registration walls, subscription prompts, and various other engagement experiences for visitors. Publishers have the ability to craft customized calls-to-action without any coding knowledge, thanks to versatile design tools, support for custom HTML/CSS, images, messaging, and AI-enhanced content generation. Distinct from typical popup builders, Admiral's engagement solutions are seamlessly integrated with a robust visitor journey engine. This enables publishers to tailor experiences based on numerous factors such as audience behavior, traffic sources, content categories, device types, geographical locations, first-party data, subscription statuses, consent levels, adblock usage, and countless other targeting criteria. Calls-to-action can be linked together to create multi-step visitor journeys that guide audiences toward actions such as registrations, email sign-ups, paid subscriptions, donations, consent collection, adblock recovery, audience growth, and various other monetization strategies.

Social Media Marketing

Admiral empowers publishers to enhance and monetize their social media presence by converting site visitors into social media followers. Unlike the typical passive "follow us" buttons that are often overlooked, Admiral employs proactive strategies through targeted social growth initiatives aimed at increasing followers on platforms like Facebook, X, Instagram, LinkedIn, YouTube, TikTok, and others. By leveraging personalized communication, behavioral insights, and value-driven interactions, publishers can motivate visitors to engage with their social channels in return for perks such as ad-free access, exclusive content, loyalty rewards, and additional incentives. These initiatives enable publishers to broaden their social media reach, foster brand loyalty, and cultivate a larger audience beyond their website. Integrated into Admiral's Visitor Relationship Management (VRM) platform, the Social Growth feature assists publishers in converting casual visitors into lasting audience connections.

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Subscription Management

Admiral empowers publishers to enhance their digital subscription earnings through smart paywalls, tailored subscription opportunities, and optimized visitor experiences. In contrast to typical paywall solutions, Admiral merges subscription enhancement with adblock recovery, user registrations, consent oversight, first-party data utilization, and audience engagement within a single platform. Publishers can implement adaptive paywalls, exclusive content offerings, ad-free subscription options, and customized subscription proposals tailored to visitor behavior, interaction history, audience categories, and monetization strategies. The platform features integrated testing, analytics, and automation tools that enable ongoing improvements in conversion rates and subscriber value. As a component of Admiral's Visitor Relationship Management (VRM) suite, publishers can steer visitors towards the most valuable outcomes—whether that be subscribing, registering, consenting, or accessing ad-supported content—thereby maximizing both subscription growth and overall visitor revenue.

Cancellation Management
Discount / Coupon Management
Dunning Management
Enrollment Management
Product Catalog
Recurring Billing
Revenue Recognition
Revenue Recovery Tools
Self Service Portal
Subscription Plan Management
Tax Management
Trial Management
Usage Tracking/Analytics

Website Visitor Identification

Admiral Connect serves as a data platform tailored specifically for publishers, focusing on first-party data to assist media organizations in recognizing, categorizing, and monetizing their website visitors. With the decline of third-party cookies, it's essential for publishers to find more effective methods for gathering and utilizing first-party audience data. Admiral enables the conversion of anonymous traffic into valuable visitor profiles through various methods such as registrations, surveys, subscriptions, engagement initiatives, and other forms of value exchange. In contrast to typical customer data platforms (CDPs) and customer relationship management (CRM) systems, Admiral Connect is designed with the unique needs of publishers in mind. It compiles audience declarations, behavioral insights, preferences, interests, and engagement histories into comprehensive visitor profiles. This allows publishers to craft targeted audience segments, tailor user experiences, enhance subscription rates, boost advertising effectiveness, and expand their first-party data resources. As a component of Admiral's VRM platform, Connect empowers publishers to leverage audience insights for tangible revenue enhancement.

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