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What is HyperIn?

HyperIn distinguishes itself as a leading platform for overseeing shopping malls, improving relationships with tenants, and integrating digital and physical customer experiences. The platform features three main components: Manage, Monetize, and Connect. These elements work in unison to create an all-inclusive hub that enables effective multi-channel communication and collaboration between tenants and shoppers, provides a valuable advertising platform to increase revenue, and includes a content management system tailored for sharing information through various channels. This combination of services guarantees a fluid experience for every participant within the shopping ecosystem. Ultimately, HyperIn not only enhances operational efficiency but also fosters a vibrant community atmosphere among mall stakeholders.

What is AireContact?

The time when customer service was limited to just phone calls is long gone and is unlikely to make a comeback. In the current landscape, businesses must effectively manage customer interactions across a multitude of platforms, including email, chat, and social media. Today’s consumers anticipate smooth communication through their chosen channels, eliminating the need for traditional phone calls. While many organizations recognize the significance of offering multi-channel support, they often fall short in providing consistently high-quality service. A considerable number of companies grasp the necessity for diverse customer service options but struggle to implement these changes uniformly across their call centers. As a result, customers frequently end up using the phone for more complex issues. This variation in service quality across channels often stems from how businesses have, whether by design or oversight, separated these communication avenues into distinct categories, which leads to disjointed customer experiences. Moreover, this segmentation ultimately undermines the capacity to deliver the integrated and dependable support that customers now demand. Moving forward, organizations must prioritize breaking down these barriers to enhance the overall customer experience.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$35/month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Chromebook

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

HyperIn

Date Founded

2009

Company Location

Finland

Company Website

www.hyperin.com

Company Facts

Organization Name

AireSpring

Date Founded

2001

Company Location

United States

Company Website

airespring.com/airecontact-a-call-center-platform-for-multi-channel-customer-interactions/

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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