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What is IBM OMEGAMON?

Achieve comprehensive real-time and historical insights into the performance management of IBM Z® mainframe and its middleware subsystems, while effectively reducing blind spots across your multicloud environments. By integrating OMEGAMON monitoring with IBM System Automation, NetView, and asset management for your z/OS® enterprise, you can significantly boost overall efficiency. Operators can also optimize the performance and availability of critical IMS systems, allowing them to manage IMS effortlessly from a single, unified console. In addition, maintain a proactive monitoring strategy for crucial IBM MQ and IBM Integration Bus deployments to avert bottlenecks and mitigate performance issues. Moreover, keep an eye on WebSphere Application Servers running on z/OS, which provides access to extensive diagnostic data related to application performance. This comprehensive strategy not only establishes a robust framework for z/OS resource monitoring but also offers transparent visibility into the performance of the operating system and its various subsystems. Consequently, this holistic approach not only enhances operational efficiency but also plays a vital role in ensuring the reliability of the entire system, contributing to smoother and more effective management of resources.

What is Aspect Performance?

To effectively achieve your organizational goals, it is crucial that your call center team—including representatives, managers, and supervisors—works in harmony. By leveraging Aspect Performance, you can generate both historical and real-time metrics that can be customized according to the specific roles of each user, allowing team members to pinpoint areas needing improvement or targeted coaching to meet established objectives. Access to pre-built reports, dashboards, and key performance indicators provides you with a thorough understanding of resource performance in relation to both operational and strategic aims. Moreover, visualizing this data through intuitive and interactive charts, heatmaps, and graphs can help reveal the root causes of any performance deficiencies. In addition, empowering call center supervisors with essential insights into agent weaknesses and supplying them with tools for immediate and automated coaching can significantly boost overall productivity and ensure team alignment. Such a comprehensive strategy not only optimizes operations but also cultivates a culture of ongoing enhancement and development within the call center, ultimately leading to improved service delivery and customer satisfaction. By adopting these practices, organizations can create a more agile and responsive team capable of adapting to evolving demands.

Media

Media

Integrations Supported

Aspect Quality
Aspect Workforce
IBM Z

Integrations Supported

Aspect Quality
Aspect Workforce
IBM Z

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/it-infrastructure/z/omegamon

Company Facts

Organization Name

Aspect, an Alvaria Brand

Company Location

United States

Company Website

aspect.com

Categories and Features

Performance Management

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

Categories and Features

Performance Management

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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