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What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

What is Bold Upsell?

Bold Upsell is a Shopify application designed to enhance the average order value by providing personalized upsell and cross-sell suggestions at critical touchpoints throughout the customer journey. Merchants have the flexibility to tailor various types of offers, including authentic upsells that encourage customers to expand their selections and cross-sells that promote additional related products. These customized offers can be strategically placed on product pages, in shopping carts, during the checkout process, after purchases, and even via email marketing campaigns. The app features AI-driven Smart Offers that utilize specific store data to generate enticing recommendations that boost conversion rates, while also enabling merchants to create complex sales funnels that integrate upsells, cross-sells, and downsells. Additionally, its integration with Bold Subscriptions allows for the effective marketing of subscription-based products, facilitating "subscribe and save" offers and upselling opportunities within the customer portal and through email outreach. By providing such a wide array of functionalities, Bold Upsell equips merchants with the tools necessary to optimize their revenue generation strategies effectively. Ultimately, this application not only enhances the shopping experience for customers but also significantly increases the potential for merchants to achieve higher sales.

Media

Media

Integrations Supported

Bold Subscriptions
Elevate
Shopify

Integrations Supported

Bold Subscriptions
Elevate
Shopify

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$9.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Company Facts

Organization Name

Bold Commerce

Date Founded

2012

Company Location

United States

Company Website

boldcommerce.com/shopify/bold-upsell

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

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