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What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

What is Deck Commerce?

Deck Commerce operates as a robust omnichannel order management solution tailored for direct-to-consumer retailers, enhancing the entire customer experience from beginning to end. This platform is dedicated exclusively to order management and includes a variety of features such as inventory tracking, order orchestration, fulfillment capabilities, transaction handling, a specialized customer service interface, and return processing, while also simplifying the integration of various technologies. With an extensive selection of over 60 pre-built integrations, brands can easily modify their technology frameworks without needing intricate development work. By implementing distributed order routing, retailers gain real-time insight into inventory across their entire network, which allows for the automation of workflows, quicker order shipments from the closest fulfillment centers, and an expanded assortment of products and fulfillment options that boost revenue potential. This system consolidates all supply chain data, enabling businesses to make informed decisions based on accurate information, which in turn helps optimize inventory practices and reduce shipping expenses. Ultimately, Deck Commerce not only enhances operational efficiency for retailers but also significantly contributes to a better customer experience. As a result, businesses are empowered to thrive in a competitive landscape while fostering stronger relationships with their customers.

Media

Media

Integrations Supported

Adobe Commerce
Adyen
Avalara
BigCommerce
ChannelAdvisor
Cybersource
Feedonomics
Klaviyo
Kount
Magento
PayPal
Salesforce Commerce Cloud
Salesforce Marketing Cloud
Shopify
Signifyd
Yotpo

Integrations Supported

Adobe Commerce
Adyen
Avalara
BigCommerce
ChannelAdvisor
Cybersource
Feedonomics
Klaviyo
Kount
Magento
PayPal
Salesforce Commerce Cloud
Salesforce Marketing Cloud
Shopify
Signifyd
Yotpo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Company Facts

Organization Name

Deck Commerce

Date Founded

2015

Company Location

United States

Company Website

www.deckcommerce.com

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Popular Alternatives

Popular Alternatives