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What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

What is Dooca Commerce?

Every day, numerous individuals are on the lookout for and buying a diverse range of products. You have the opportunity to showcase your offerings on various platforms such as Mercado Livre, Shopee, Magalu, among others. Your online store will be fully optimized for sales on mobile phones, tablets, and desktops, with a strong focus on enhancing search engine visibility. It's certainly not practical to rely solely on a professional for simple tasks like updating a banner, right? Here, you can personalize your online storefront, including selecting a free theme to launch your e-commerce initiative effectively. All themes we offer are responsive, guaranteeing that your store remains accessible and well-optimized across all types of devices. Furthermore, you will have a comprehensive, intuitive control panel at your disposal to manage your online business effortlessly. You can quickly enter products and create bundles with minimal hassle while benefiting from integrations with leading payment processors. The checkout procedure is clear and accommodates various payment options, enabling you to meet your customers' preferences. Moreover, you have the ability to connect with your customers via chat, WhatsApp, or Messenger, and utilize our API for tailored integrations to further elevate your business. With these extensive features, operating an online store has never been simpler or more efficient, ensuring you can focus on growth and customer satisfaction.

Media

Media

Integrations Supported

Amazon
CartStack
Disqus
Facebook
Facebook Messenger
Freshchat
Google
Google Cloud Platform
Google Tag Manager
Intercom
JivoChat
Mailchimp
Pagar.me
PayPal
Pinterest
SmartHint
WhatsApp
Zendesk

Integrations Supported

Amazon
CartStack
Disqus
Facebook
Facebook Messenger
Freshchat
Google
Google Cloud Platform
Google Tag Manager
Intercom
JivoChat
Mailchimp
Pagar.me
PayPal
Pinterest
SmartHint
WhatsApp
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Company Facts

Organization Name

Dooca Commerce

Company Location

Brazil

Company Website

dooca.com.br/

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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