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What is IBM watsonx Orders?

Elevate the operational efficiency of your restaurant through the implementation of AI that adeptly handles even the most complex orders. IBM watsonx Orders functions as an AI-powered voice assistant that expertly captures orders from drive-thru patrons and swiftly relays them to the payment area. It is designed to navigate a variety of scenarios, including loyalty programs and mobile orders, while being thoroughly informed about customization choices for each menu item. Moreover, it stays updated on the current availability of items on the menu. This dependable AI voice assistant significantly enhances the ordering experience for both customers and staff alike. On average, watsonx Orders autonomously processes 87% of orders, even those with detailed customizations, mobile pickups, and loyalty program codes; it also has the capability to effortlessly hand off to a human team member when needed. Comparable to a seasoned employee, watsonx Orders is not only friendly but also effective, minimizing unnecessary dialogue to maximize throughput and achieving rates of up to 150 vehicles per hour in a dual-lane drive-thru. This cutting-edge solution not only streamlines restaurant operations but also boosts customer satisfaction by cutting down wait times and enhancing order accuracy, making it a valuable asset in today’s fast-paced dining environment. By integrating this technology, restaurants can ensure a more efficient workflow and a better overall experience for their patrons.

What is Beyond Menu POS?

Order management - swift and dependable. You can effortlessly process any kind of order, even during peak hours. Versatile order entry allows for delivery, takeout, and bar tab requests. Table arrangements are customizable, enabling you to modify the layout to suit your venue. Manage large group orders smoothly; you can divide orders by the number of guests or total amount as needed. Adjustments to orders are simple, allowing for changes in price, quantity, or tax rates, and facilitating quick responses to special requests and tips. All payment forms are accepted, including cash, credit cards, and gift cards, making transactions seamless. Online ordering capability empowers you to earn, expand, analyze, and enhance customer engagement. Understanding your customer base is vital; identify your most valuable clients and tailor your marketing strategies accordingly. Additionally, our platform supports marketing tools and maintains a comprehensive customer database to monitor both loyal clientele and any incidents that may arise. This way, you can maintain a strong connection with your customers while optimizing your service.

Media

Media

Integrations Supported

IBM watsonx Code Assistant
IBM watsonx.ai

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$250, one-time payment
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/watsonx-orders

Company Facts

Organization Name

Beyond Menu

Date Founded

2004

Company Location

United States

Company Website

www.bmenu.io

Categories and Features

Voice Bot

Not specified

Categories and Features

Restaurant POS

Delivery Management
Gift Card Management
Online Ordering
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

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