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What is IBM watsonx Orders?

Elevate the operational efficiency of your restaurant through the implementation of AI that adeptly handles even the most complex orders. IBM watsonx Orders functions as an AI-powered voice assistant that expertly captures orders from drive-thru patrons and swiftly relays them to the payment area. It is designed to navigate a variety of scenarios, including loyalty programs and mobile orders, while being thoroughly informed about customization choices for each menu item. Moreover, it stays updated on the current availability of items on the menu. This dependable AI voice assistant significantly enhances the ordering experience for both customers and staff alike. On average, watsonx Orders autonomously processes 87% of orders, even those with detailed customizations, mobile pickups, and loyalty program codes; it also has the capability to effortlessly hand off to a human team member when needed. Comparable to a seasoned employee, watsonx Orders is not only friendly but also effective, minimizing unnecessary dialogue to maximize throughput and achieving rates of up to 150 vehicles per hour in a dual-lane drive-thru. This cutting-edge solution not only streamlines restaurant operations but also boosts customer satisfaction by cutting down wait times and enhancing order accuracy, making it a valuable asset in today’s fast-paced dining environment. By integrating this technology, restaurants can ensure a more efficient workflow and a better overall experience for their patrons.

What is Deliverect?

Our platform boosts the expansion and profitability of retail outlets by streamlining every aspect of their operations, from initial digital engagements to enhancing third-party systems for dependable order completion. Featuring an AI-centric, API-first architecture, our solution improves operational effectiveness across multiple service options such as delivery, dining in, takeout, drive-thru, and catering. This all-encompassing strategy allows businesses to swiftly adjust to evolving consumer needs while upholding exceptional service standards. Moreover, it empowers stores to stay competitive in a rapidly changing marketplace.

Media

Media

Integrations Supported

APICBASE
App4
Cartwheel
Deliveroo
DoorDash
EasyOrder
Flipdish
Kobas
Mapal Culture Suite
Mollie
Mosaic by MethodWorx
Posist
Postmates
Restroworks
Square Payments
Symbioz
TISSL
Thrive Pizza Point-of-Sale
Vita Mojo
Weevi

Integrations Supported

APICBASE
App4
Cartwheel
Deliveroo
DoorDash
EasyOrder
Flipdish
Kobas
Mapal Culture Suite
Mollie
Mosaic by MethodWorx
Posist
Postmates
Restroworks
Square Payments
Symbioz
TISSL
Thrive Pizza Point-of-Sale
Vita Mojo
Weevi

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/watsonx-orders

Company Facts

Organization Name

Deliverect

Date Founded

2018

Company Location

Belgium

Company Website

www.deliverect.com/en

Categories and Features

Categories and Features

Cloud Kitchen Management

Branded Mobile App
Branded Website
CRM
Call Center Panel
Feedback Management
Inventory Management
Kitchen Display System
Loyalty Management
Menu Integration
Multi-Brand
Online Ordering
Order Management / Tracking
Point-of-Sale (POS)
Reporting / Analytics
Time Tracking

Food Delivery

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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