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What is ICONI Platform?
If you are affiliated with a non-profit organization, a charity, or a public sector entity focused on helping people find jobs, improve their health, boost their overall wellbeing, or enhance their skills, our software is here to assist you in achieving those goals. Our knowledgeable team brings together a rare combination of expertise in various fields, in-depth program knowledge, and advanced technological skills. We will customize our platform to meet your specific needs effectively. The ICONI platform is remarkably adaptable, designed to meet the operational and reporting requirements of any support initiative. Furthermore, our Multi-Programme feature enables organizations to manage multiple initiatives with ease through a single solution, simplifying management tasks and increasing overall efficiency. By partnering with us, you can significantly amplify the impact of your support services, ultimately allowing you to provide better assistance to those who need it most. Our commitment to continuous improvement ensures that we evolve alongside your organization’s needs, making your mission even more achievable.
What is Civica Complaints Management?
Civica Complaints Management is a comprehensive software solution designed for handling complaints within enterprises, leveraging the capabilities of the iCasework platform.
With its cloud-based architecture and intuitive interface, it enables users to efficiently manage, document, and analyze customer complaints, inquiries, and feedback throughout the entire organization.
The software is highly customizable, allowing adjustments to fit the specific needs of your organization, which in turn leads to improved service quality, regulatory compliance, and a more satisfying customer experience.
By effectively addressing complaints, organizations can foster stronger relationships with their customers and create a more responsive service culture.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ICONI Software
Company Location
United Kingdom
Company Website
www.iconi.co.uk
Company Facts
Organization Name
Civica
Date Founded
2001
Company Location
United Kingdom
Company Website
www.civica.com/complaints-management
Categories and Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management
Social Work Case Management
Case Notes
Client Management
Document Management
Forms Management
Goal Setting / Tracking
Program Management
Referral Management
Reporting & Statistics
Scheduling
Volunteer Management
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management