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What is ICTPBX?

ICTPBX is a powerful open-source PBX solution tailored for Internet Service Providers (ISPs), Internet Telephony Service Providers (ITSPs), and various service-oriented businesses. At its core, it utilizes FreeSWITCH 1.10 for media processing, combined with FusionPBX 6.6 for configuration management, all accessible through the ICTCore REST API and managed via an user-friendly Angular 13 web interface. Unlike hosted PBX alternatives, ICTPBX runs entirely on your infrastructure, providing complete autonomy over your data, client accounts, and billing systems. Its flexible architecture supports scaling from a handful of extensions to thousands of users without the burden of per-user licensing fees, making it an economical choice for many organizations. This platform is engineered for multi-tenant configurations, guaranteeing that each tenant enjoys their own distinct PBX environment, complete with custom branding, preset limits, and role-specific access controls for improved security and personalization. Notable features comprise support for SIP extensions, ring groups, call queues (ACD), and interactive voice response (IVR) systems, in addition to voicemail, conferencing capabilities, time-based conditions, and intricate call routing. It also facilitates SIP trunks (gateways), inbound Direct Inward Dialing (DID) routing, and call blocking for enhanced operational efficiency. Furthermore, ICTPBX can handle multiple tenants with unique branding and quota management, while seamlessly integrating voice, fax (T.38/FoIP), SMS (SMPP), and email functions into a unified system for efficient communication. This all-encompassing solution effectively addresses the varied demands of contemporary telecommunications, making it a valuable asset for any service provider.

What is ICTBroadcast?

ICTBroadcast serves as a comprehensive unified communications platform designed specifically for call centers, telemarketers, contact centers, and ITSPs, enabling them to deliver hosted services with multi-tenant and white-label capabilities. This software encompasses an autodialer, predictive dialer, and power dialer, featuring tools such as inbound IVR, IVR Studio, press 1 campaigns, and a full call center suite, while also including capabilities for AMD, HLR, DNC, surveys, appointments, and WEBRTC. Additionally, it supports various communication channels, including Voice, SMS, Email, and Fax broadcasting, making it an ideal choice for small business owners, entrepreneurs, and service providers alike. By allowing service providers to offer a diverse array of telemarketing and contact center services, ICTBroadcast can efficiently scale to manage thousands of simultaneous calls, fitting seamlessly into most voice broadcasting and call center operations with optimal communication management. Moreover, ICT Innovations stands out as an open-source solution provider dedicated to delivering inventive business solutions for Internet Telephony Service Providers, helping them discover novel revenue generation methods through innovative service offerings. This focus on creativity ensures that ICT Innovations remains at the forefront of technological advancements in the telecommunications industry.

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Integrations Supported

Asterisk
FreePBX
FusionPBX
ICTCRM
ICTContact

Integrations Supported

Asterisk
FreePBX
FusionPBX
ICTCRM
ICTContact

API Availability

Has API

API Availability

Has API

Pricing Information

$6000/one-time payment
Free Trial Offered?
Free Version

Pricing Information

$299
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ICTInnovations

Date Founded

2006

Company Location

Pakistan

Company Website

www.ictinnovations.com

Company Facts

Organization Name

ICT Innovations

Date Founded

2006

Company Location

Pakistan

Company Website

www.ictbroadcast.com

Categories and Features

PBX

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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